Customer Service Representative

Our motto: "Big Enough to Serve, Small Enough to Care".

Family Owned and Operated for 4 Generations

At Fort Collins Heating & Air Conditioning, we believe in doing things the right way: with integrity, family values, and a genuine commitment to our people and community. We're a fourth-generation family-owned business serving Northern Colorado, and we plan to stay that way—no private equity, no corporate takeover, just good people helping good people stay comfortable in their homes and businesses. If you take pride in your work and want to be part of something bigger than a paycheck, we'd love to welcome you into our extended family.

What Makes Us Different?

* Voted Northern Colorado's #1 HVAC Company 9 Years Running

* Local Work Only – No long drives across the state Family-Focused Culture – You're a name here, not a number

* Ongoing Training & Development – We invest in your growth

* No Private Equity – We're local, family-owned, and proud of it

Starting compensation from $ $27.00 depending on level of experience.

The Customer Service position usually handles the first interaction with the customer for the company, which means every dollar earned by the company starts with contact that would flow through you We strive to deliver the best customer experience possible. The CSR will ensure those standards are met (or exceeded) during each experience.

Additional compensation of $1.00 per hour offered for bilingual skills

Benefits: Paid Holidays, 401k match, Work / Life Balance, Heath/Vision/Dental, Team Atmosphere

Qualified candidates will have:

* A happy and humble approach to work.

* Ability and desire to handle a high volume of calls (average >50/day)

* Must be willing to work an 8-hour shift anywhere between the hours of 7am-6pm Monday through Friday, as well as occasional Saturday coverage.

* Customer Service Administrative experience in an office position. Leadership/supervisory experience a plus.

* Proficiency in Office Skills- Must have knowledge of Microsoft Office applications including Word and Excel.

* Self-Starter - Effectively managing your time and resources to ensure that work is completed efficiently.

* Follow a System- Ability to run your day and your responsibilities in a systematic, replicable fashion to achieve consistent results.

* Collaboration - Working cooperatively with others to help a team or customer achieve its goals.

* Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner. Listening actively to others.

* Problem Solving- Ability to adjust in the moment and seek to find a solution that serves our customers and team members.

* Calm and Collected – Ability to handle stressful situations in a kind, respectful nature with customers and team members.

* Quality Control - No matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

* Building Loyalty- Exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

* Inclusion – Recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the larger community.

* Bilingual English/Spanish a plus.

* Microsoft Office: 1 year (Preferred)

* Sales: 1 year (Preferred)

* Service Titan (WE NEED TO TALK)

Company Benefits

* Paid Time Off (PTO) - Up to 3 weeks, starts accruing right away, cash out option available

* 6 Paid Holidays Per Year

* Health/Vision/Dental/Voluntary Elections - with monthly employer contribution

* 401k retirement plan with up to 3.5% employer match

* Employer paid Life Insurance Policy

* Ongoing paid training opportunities

* Referral Bonuses for customers and other employees

* Supportive and collaborative work environment.

Join a team that values both professionalism and people.

Physical Demands:

To adequately perform the duties of this job the employee is regularly and routinely required to; sit, stand, walk, stoop, use hands, use fingers, hear, see, and talk. The employee will rarely lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status."

Job Type: Full-time

Schedule:

* 8-hour shift

* Monday to Friday

* Expected hours: 35 – 45 per week (Full time)

Ability to commute/relocate:

* This role is currently at our main office in Fort Collins, CO

* Must be able to reliably commute and relocate or plan to relocate prior to hiring.

Work Location: In person

Job Type: Full-time

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• This position requires a lot of time on the phone with customers. Are you comfortable with handling a call volume of 50/day?

Work Location: In person