IT Support Manager

Overview:

The IT Support Manager is responsible for establishing and maintaining IT Support standards while leading a small, globally distributed IT Support TEAM. This is a hands-on, player-coach role with primary focus on Microsoft environments, MacOS support, identity management, and endpoint operations, while serving as the internal technical owner and liaison for third-party IT and network service providers.

Responsibilities:

• Lead and develop a small, global IT Support TEAM in a hands-on, player-coach capacity
• Act as an escalation point for complex systems, identity, endpoint, and office technology issues.
• Own support and administration of hybrid Windows environment (Active Directory, Group Policy, Entra ID, Intune)
• Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access
• Oversee endpoint lifecycle management for Windows and MacOS devices (onboarding and offboarding)
• Partner with third-party IT and network service providers to triage issues, escalate incidents, and support office changes
• Maintain working knowledge of corporate networking fundamentals to enable effective collaboration (Meraki experience preferred)
• Ensure reliability of conference room, AV, and office technology
• Establish and improve IT Support processes, documentation, SLAs, and KPIs
• Manage IT budget, vendors, assets, and service inventory in partnership with Security and IT leadership
• Collaborate with management to implement IT policies, procedures, strategies, and controls

Qualifications:

• Bachelor's degree in Information Technology or related field, or equivalent experience
• 5+ years of hands-on IT support experience
• 1-3 years of people leadership or team lead experience
• Proven experience with Active Directory, Group Policy, and Entra ID
• Experience supporting hybrid windows and MacOS environments
• Working knowledge of corporate networking fundamentals
• Experience collaborating with third-party IT or network service providers
• Experience supporting executive users in an office environment
• Ability to operate in an on-call support model as needed
• Strong work ethic with the ability to operate with minimal supervision
• Hands-on experience with enterprise device management and productivity tooling (Intune, Jamf, NinjaOne experience preferred)
• ITIL certification desirable

WHAT IS PRIMEREVENUE ABOUT:
Established in 2003, PrimeRevenue is the leader in working capital financial technology solutions. PrimeRevenue has the largest and most diverse global funding network of more than 100 funding partners. Supporting 30+ currencies on a single cloud-based, multi-lingual, cross-border network, PrimeRevenue facilitates a volume of more than $250 billion in