Core Network Technician IV

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction.

Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field.

Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise.

Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services.

Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups.

Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution.

Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations.

Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards.

Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates.

Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports.
• Ability to work in a team environment on maintenance bridges with minimal supervision.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
• CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• Ability to promote teamwork and encourage a professional, courteous work ethic.
• Dedicated to continually improving personal skills, and the group's ability to serve the customer.
• Procedurally oriented with excellent customer service.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity.
• RESULTS – Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks.
• Familiar with all test equipment common to a core central office.
• Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
• Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment.

Additional Job Requirements:

This is an advanced-level position within discipline, requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks.

Operates with significant autonomy, exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor, providing direction, coaching, and knowledge