Security Dispatcher

SUMMARY:

Notifies security officers of activity requiring security presence. Handles emergency and non-emergency phone calls from customers and Team Members. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives calls concerning guest issues, emergencies, and other requests for Security assistance; monitors and calls law enforcement for emergencies.
• Responsible for the protection of Prairie Band Casino & Resort's assets.
• Monitors key alarm systems.
• Broadcasts orders to Security Officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units.
• Receives calls for escorts from departments, dispatches Security Officer to accommodate.
• Prepares and submits reports as required.
• Confers with Management on any detection of infringements or situations worthy of investigation.
• Ensures compliance with departmental standard operating procedural manuals and casino policies and procedures.
• Ensures departmental daily records are accurate and maintained.
• Maintains a good communication with co-workers and maintains a positive and professional work environment.
  Other duties as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• High School Diploma or GED
• Must be 18 years of age
• Basic computer skills
• Basic mathematic proficiency
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Ability to react calmly and effectively in emergency situations.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Ability to communicate, read, and write clearly in basic English.
• Ability to follow instructions in verbal and written format
• Must adhere to the professional appearance standard as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Ability to meet attendance guidelines set forth in the Prairie Band Casino & Resort Team Member Handbook
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

6 months previous customer service or related experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to bend, reach, kneel and grip items
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights and dust
• Must be able to sit for long periods of time (8-10 hours)
• Able to use tact when dealing with difficult customers
• Must be physically able to restrain combative customers
  Must be able to meet the level one or sedentary work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.