ServiceNow Developer

Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose: building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take.
Our employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement. 
We are committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day. 

The ServiceNow Developer is responsible for designing, developing, managing, and maintaining Realty Income's ServiceNow ITSM platform and associated integrations.  They will ensure the software platform performs, is optimized and up to date, and data is secure. This position frequently collaborates with business users to establish objectives for their groups, ensuring objectives are in line with the corporate IT strategy. The ServiceNow developer provides insights into ServiceNow features/services that can be used to enhance collaboration and team efficiency.

Responsibility of the ServiceNow Developer include:

• Ensure that ServiceNow meets IT and business requirements and goals and fulfills end-user requirements. Identify and resolve systems issues. Align business goals with ServiceNow roadmaps and priorities.
• Use in-depth knowledge of ServiceNow to develop an enterprise class ITSM and integration platform.
• Design and build workflows from service owner requirements including requests, request items and tasks leveraging customized scripting and actions when needed
• Design, build, and develop integrations and process automation using ServiceNow Integration Hub and customized scripting when needed
• Customize standard screens and functionality when appropriate.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
• Custom development, coding, configuration, and testing.
• Develop customizations in ServiceNow to meet project objectives and business needs.
• Provide technical insight in designing and supporting ServiceNow while aligning Service Management standard methodologies.
• Apply extensive knowledge of ServiceNow integration concepts as an internal advisor to user groups and make recommendations to help prioritize use and efficiency.
• Develop and change UI and data policies, UI actions, business rules, and workflows as needed to meet evolving business needs.
• Design and create standardized ServiceNow Service Catalog templates for use within the business.
• Manage User Security and data access for the ServiceNow environment.
• Review, grant, and revoke user access rights in ServiceNow and other related applications.
• Maintain current Standard Operating Procedures (SOP) documentation.
• Develop and communicate training and documentation for end users, hold clinics or user groups as necessary, and other user-related activities. Assist the organization with using existing and new functionality of the application and platform. Update departmental procedures and policies according to new or modified functionality.
• Liaise with outside software vendors and consultants and represent the best interests of Realty Income.
• Support the Service Desk on various service desk tickets if they are escalated.

What you will need to be successful:

• Strong capability in business applications or IT environments, with practical knowledge of current business analysis principles and practices.
• Proven skill in implementing, building, developing, and supporting both standard and customized ServiceNow solutions.
• Ability to create PowerShell scripts for reporting, monitoring, and configuring policies and attributes within the Microsoft 365 platform.
• Skill in coordinating and guiding functional and technical ServiceNow resources, including planning, organizing, and executing project roadmaps.
• Ability to customize and develop ServiceNow Service Portals.
• Deep knowledge of ServiceNow ITSM and Integration Hub/Orchestrator, with hands-on experience applying this expertise.
• Demonstrated excellence in creating, developing, and supporting custom ServiceNow solutions and integrations.
•  Strong ability to develop or customize UI policies, data policies, UI actions, and business rules within ServiceNow.
• Proven skill in building and developing custom workflows using Workflow Editor or Flow Designer to meet business needs.
• Familiarity with managing and configuring Active Directory Groups, Microsoft 365 Groups, and/or SharePoint Groups.
• Demonstrated strength in leading solution design efforts that address business challenges, with the ability to influence and collaborate effectively with both business and IT stakeholders.
• Stakeholder, vendor, and partner management experience.
• Ability to think strategically and translate between the business requirements and the technical specifications is a major plus.
• Ability to effect organizational change needed to improve effectiveness.
• Listens and responds constructively to others' ideas.

To sufficiently master the skills and capabilities required to be successful in this position it is expected that the individual will have at least 3 years of ServiceNow experience, implementing, building, developing and supporting standard and customized solutions; at least 5 years of business application experience; and a bachelor's degree in information system; or the equivalent combined experience and education.

• ServiceNow Certified System Administrator is a plus
• ServiceNow Certified Application Developer is a plus
• ITIL Certification is a plus

The pay range for this role is $108,768 - $129,069 - $153,132

For San Diego applicants, this is a hybrid position based in our San Diego (Del Mar area) headquarters.  Monday through Thursday are in-office for collaboration, with the opportunity to work remotely on Friday. 

For candidates outside San Diego and surrounding counties remote working options may be available. 

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Offers near the high end are uncommon but may be considered for candidates with exceptional experience and skills and are dependent on the facts and circumstances of each case. You may be eligible for an annual discretionary bonus and an annual discretionary stock award, to be discussed during the interview process. An annual pay rate and total compensation package is generally determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
 
We offer a best-in-class benefits package that includes healthcare, dental, and vision insurance for employees and eligible dependents. Our 401(k)-retirement plan has a company match of 50% up to 6% of eligible compensation. Realty Income also offers other wellness, financial, and work/lifestyle-specific benefits, along with 12 PTO hours every month; in addition to 12 paid holidays, and paid volunteer time. Realty Income's purpose is to build enduring relationships and brighter financial futures, and this starts with you
Realty Income is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accessibility support to submit your application or other reasonable accommodations to participate in the recruitment process, please contact , or call An employee will respond to your message to begin the interactive process. Please note that this phone number and email address are only for individuals seeking a disability accommodation when applying for a job.