IT Support Specialist

GENERAL SUMMARY

Assists with the daily administration of a network/server and communications environment. Assists in cabling and equipment installations and repairs. Provides user and device support. Performs routine technology updates, trouble shooting and maintenance tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Assists in administering and maintaining servers, backups, active directories, exchange mail, firewalls, and other hardware and software solutions as directed.
• Assists in planning, installing, administering and maintaining networks, a wide variety of security, phone, radio, emergency, and audio visual systems, cabling and equipment.
• Assists implementing, and maintaining network, software, and end user security plans.
• Performs backup and recovery procedures.
• Researches project requirements, cost estimates, and assists in the procurement, installation, maintenance, and upgrades for a wide variety of network, hardware and software solutions.
• Procures, configures, deploys, maintains and repairs computers, laptops, tablets, printers, wireless devices, phones, security cameras, and other equipment.
• Manages computer/communications software, hardware and equipment accounts and maintains accurate inventory, billing, support and warranty documentation.
• Installs, administers and maintains building security hardware and software including security camera, door access, alarm, and intrusion detection systems.
• Programs and operates proximity card database and card printer.
• Provides technical and user support and training for computer, phone, audio visual and other systems and equipment across all departments.
• Maintains and repairs the wireless