Manager, Client Data

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Manager, Client data will be responsible for defining, developing, and executing the strategy for our client data ingestion and reporting, with a strong emphasis on technical troubleshooting and outbound reporting systems that support analytics, member health data reporting and operational reporting.

This role requires data management expertise, deep analytical skills, and proven experience managing complex enterprise data platforms. The ideal candidate will drive technical execution, ensuring data ingestion and reporting deliver maximum value to Members, Providers, Clients and drive key outcomes.

Key Responsibilities

• Design data ingestion and reports to translate business needs and client needs into systems that support clients.
• Work closely with executive stakeholders, clients, and operations teams to translate business objectives and workflow changes into data ingestion standards and standard and custom reporting
• Serve as the data and reporting owner for one or more clients, managing the backlog and prioritizing enhancements and issue resolution using Agile methodologies (e.g., JIRA).
• Oversee program and report implementation and data ingestion - using dashboards and queries for early alerting of issues
• Collaborate with engineering and strategy teams to ensure technical specifications align with product goals and user needs.
• Spearhead the creation and deployment of analytical tools, dashboards (Power BI), and reports to empower clients with data-driven insights.
• Ensure the integrity and accuracy of data leveraged within reporting and analytical tools.
• Establish and manage strong relationships with stakeholders across multiple business units, acting as the primary interpreter of business requirements from clients
• Communicate updates, progress, and results clearly to stakeholders and leadership.
• Develop programs that elicit and elaborate requirements with a solutions point of view and recommendations.

Basic Qualifications:

• 7 or more years of experience as a Business Analyst, Data Analyst, or Data-focused Product Owner, with significant exposure to data governance and quality initiatives
• Deep healthcare domain knowledge, including hands-on experience with core concepts and data (e.g., Claims data formats, Risk Adjustment methodologies, and Member Eligibility/Enrollment)
• Expert ability to elicit, document, and manage requirements, ensuring traceability from initial client ask through development and final validation
• Demonstrated ability to build and sustain strong internal and client relationships, serving as a trusted data advisor
• Demonstrated ability to solve complex technical problems through tracing data from generation and ingestion to systems and reporting
• Demonstrated ability to learn systems and data structures quickly in order to facilitate technical troubleshooting and resolution
• Demonstrated ability to prioritize competing priorities for others' work based on business and client needs, along with being able to describe the prioritization decision making in order to influence prioritization
• Demonstrated ability to manage complex stakeholder relationships and interpret technical details for a non-technical audience.
• Expert-level SQL proficiency with proven experience writing complex queries for investigation, root cause analysis, and defining precise reporting logic
• Expert-level skills with Microsoft Excel
• Experience with file