Assistant Program Director

QUALIFICATIONS

Education:
Associates degree in a related field (preferred);

Training and Experience:
Minimum of 1 year in a behavioral health setting with at least 1 year of direct experience in staff scheduling or recruitment.

Experience in Workforce Management (WFM) software, recruiting and EMR systems.

Knowledge Required:
Expertise in labor optimization: understanding shift differentials, overtime mitigation, and safe staffing ratios.

Proficiency in modern recruitment platforms (Indeed, LinkedIn, ATS) and behavioral interviewing.

High-level problem-solving skills for resolving "last-minute" staffing crises.

DUTIES

Strategic Recruitment

Talent Pipeline: Lead the full-cycle hiring process, including sourcing, initial interviewing, and selection of Direct Care Staff to maintain full headcount.

Speed-to-Floor: Work closely with the HR Director to execute a seamless onboarding process that transitions new hires from "offer accepted" to "shift-ready" efficiently, ensuring all compliance documentation is met.

Workforce Scheduling & Optimization

Master Schedule Ownership: Create and manage the 24/7 staff roster, ensuring 100% coverage that meets state-mandated ratios.

Real-Time Logistics: Serve as a point of contact for call-outs and emergencies, utilizing a "flex-pool" or on-call system to fill gaps without compromising care.

Overtime Control: Monitor and approve shift swaps and extra hours, proactively managing the schedule to minimize unauthorized overtime and burnout.

Retention & Recognition

Culture of Connection: Manage staff recognition initiatives specifically targeting shift-based milestones and perfect attendance.

Feedback Loops: Help facilitate "stay interviews" with the HR Director and Program Director to provide data-driven insights on staff turnover.

Performance Accountability

Attendance Tracking: Monitor staff punctuality and attendance patterns, delivering coaching or corrective action when scheduling policies are violated.