Client Success Associate

Overview
Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition (ITAD) with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: 

During our rapid growth and expansion, our commitment to fostering client success remains unwavering. In this pivotal role, you'll support the Client Success Team and our top-tier clients.

Responsibilities
CLIENT SUCCESS SUPPORT

• Assist Client Success Managers with their accounts by completing tasks such as customer training, onboarding support, creating loads, and monitoring load and asset statuses.
• Conduct administrative and clerical work to support accounts, such as document uploads, tracking logs, compiling data from the platform, and collecting details needed to schedule a pickup.
• Communicate internally with various departments to schedule, process, and assess various jobs.
• Manage smaller sized accounts or programs within large accounts.

Qualifications
The ideal candidate will:

• Have at least 2-3 years' experience in customer service and support
• Have 2+ years' experience in ITAD or related IT service industries
• Have experience and comfort using Excel
• Be highly responsive to customer needs
• Be highly organized and detail-oriented
• Be able to manage multiple tasks while proactively finding solutions within or outside of our organization
• Be an excellent communicator in any medium, specifically in this order: over phone, via email, and in person

EEO - Equal Employment Opportunity
The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)