Sr. Systems Engineer

We are seeking a Sr. Systems Engineer for Johns Hopkins Public Safety will provide technical leadership, project management, and task execution for administration, programming, maintenance, and performance implementation of departmental platforms. This includes the installation of new software, operating systems, related utilities/services, and hardware products, as well as the integration of new products and software into the organization.

The role requires knowledge of compute, virtualization, storage, patching, and backup technologies, and is responsible for managing third-party software in a Server/End-User Computing environment. Knowledge of hyperconverged technologies and multiple hypervisors is required. Experience with disaster recovery planning and cloud-based recovery is essential.

Job Scope/Complexity

Provide technical leadership based on extensive technical knowledge, skills, and experience; influence clients towards innovative/integrated solutions. Responsible for the full life cycle of large-sized complex projects which span an entire department, division, or enterprise-wide level. At the enterprise-wide level, typical projects impact a broader customer base of Johns Hopkins and its most mission-critical systems. Projects often require interaction with various departments and teams both within and outside the department. Complex and large projects typically are applications/systems with concurrent users requiring uptime to commensurate with Clinical, Business critical, Education critical or Enterprise systems. Impacts of outages will cause major disruptions such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications. Disruptions are without obvious or simple workarounds. Strong technical skills; strong ability to understand complex business processes. Build and maintain client relationships through positive interactions. Assist employees in lower-level positions.

Specific Duties and Job Responsibilities

• The responsibilities below are typical examples of the work performed by this position.
  Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis/Design (Environment/Platform)

• Design highly complex business, clinical, education or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes.
• Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
• Assist lower levels to effectively use the system's technical software.
• Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Select infrastructure applications that reside between end use applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
• Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work.
• Research, recommend, and implement new technologies based on the value to the institution.
• Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements.
  Assign and lead technical systems analysis and design tasks for assigned environments and platforms.

Install & Configure

• Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions, as well as industry best practices, to deliver a solution to customers.
• Ensure an effective schedule is developed for system backups and archive operations by providing leadership, oversight, and direction to the technical team on best practices for the environment to ensure data/media recoverability.
  Lead and provide direction to the technical team for all above tasks by reviewing work and adherence to institutional standards and guidelines to deliver projects on time and within budget to the customers.

Maintain & Troubleshoot

• Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches,