Senior Forward Deployed Engineer

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

To get a sneak peek into our culture, find us on Instagram: @optimizely

Introduction
We are seeking a highly skilled and customer-focused Senior Forward Deployed Engineer to be the technical bridge between Optimizely's innovative AI products and our enterprise customers. You will leverage deep technical expertise and communication skills to consult, design, build, and deploy AI-driven solutions that seamlessly integrate with Optimizely's platforms, enabling customers to harness the power of AI.

Job Responsibilities

• Customer Consultation & Solution Design: Partner with customers to understand AI use cases, data needs, and integrations, translating objectives into technical plans leveraging Optimizely AI (Opal).
• Lead Technical Deployments: Drive end-to-end configuration and deployment of Optimizely AI (Opal), interacting with Optimizely products and customer tech stacks via public APIs.
• Develop Custom Tools & Integrations: Design and build custom applications or connectors for advanced AI workflows, especially Retrieval Augmented Generation (RAG), using Optimizely APIs and pre-trained AI models.
• Technical Troubleshooting & Optimization: Provide expert troubleshooting, debugging, and performance optimization for deployed AI solutions to ensure stability and efficiency.
• Technical Training & Enablement: Conduct workshops and knowledge