Member Experience Associate

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure. 
  
• Verify proper member check-in, monitor for delinquent accounts, and escalate to club leadership as needed. 
  
• Maintain cleanliness throughout the club, including equipment, locker rooms, and bathrooms, in line with operational excellence standards. 
  
• Respond promptly and professionally to member requests, inquiries, and concerns. 
  
• Process retail and concession sales accurately. 
  
• Assist members with tanning and recovery amenities, confirming proper membership access. 
  
• Keep club studios maintained and report any issues to leadership. 
  
• Prepare and serve quality smoothies. 
  
• Maintain a clean, organized front desk area and follow all opening/closing procedures. 
  
• Complete timely and accurate member incident reports. 
  

• Check children in/out of Kids Club, ensuring proper documentation. 
  
• Provide a safe, controlled, and nurturing environment. 
  
• Engage with children in a positive, age-appropriate manner. 
  
• Monitor activities and surroundings to maintain safety and cleanliness. 
  
• Clean and disinfect all toys, furniture, and facilities after each session. 
  
• Communicate professionally with parents, addressing concerns or issues promptly. 
  
• Monitor capacity limits and adhere to all safety guidelines. 
  

• Attend scheduled, required staff meetings  
  
• Perform other reasonable work assignments assigned by club management 
  

• Excellent customer service  
  
• Ability to communicate effectively with both staff and members 
  
• Ability to communicate effectively verbally, non-verbally and in writing is required 
  
• Strong attention to detail 
  
• Ability to problem solve and discern when to escalate member concerns/issues 
  
• Ability to multi-task. 
  
• Must be able to work a flexible work schedule to include holidays and weekends.
  

You'll Succeed if you Love:

• • Interacting with people
  • Being busy and getting things done
  • Delivering excellent customer service
  • Achieving and exceeding member expectations
  • Providing a Clean, Functional, and Friendly environment

• • 17 years of age or older, required
    
  • Previous customer service or hospitality experience, preferred
    

• • Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.
    
  • Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
    
  • Career Growth – We believe in your potential.  We offer opportunities for career advancement and provide training for everyBODY on our team.
    
  • Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
    
  • Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
    
  • Discounts – Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
    
  • Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.