Medical Receptionist

At Health Express Urgent Care Centers (HEUC), we're redefining urgent care by providing exceptional patient care and empowering healthcare professionals. As one of Ohio's fastest-growing urgent care providers, we offer a dynamic, supportive work culture where you can thrive professionally and personally.

Join our team of compassionate, driven providers working together to improve community health through quality care. Your expertise and dedication will directly contribute to our mission of excellence in healthcare while providing you with unparalleled opportunities to grow and thrive in your career.

Why Choose Health Express?

• Competitive Compensation and Benefits
• Enjoy market-competitive pay, unmatched benefits, bonus structures, and generous CME funding to support your professional development
• Work-Life Balance You Deserve
• At Health Express, providers enjoy flexible schedules, allowing them to maintain a great work-life balance.
• A Growing Leader in Healthcare
• Join one of Ohio's fastest-growing urgent care companies.
• Quality-Driven Care
• Our exceptional patient reviews reflect our unwavering commitment to excellence in healthcare and compassionate care for our communities.
• Career Growth Opportunities
• At HEUC, we don't just hire the best talent—we nurture it. We provide ongoing training, encourage continuous learning, and focus on implementing best practices. You'll be part of a highly skilled team with the support you need to reach your full potential.

Job Summary:

We are seeking a professional and personable Medical Receptionist to join our dynamic healthcare team. This role involves direct interaction with patients, serving as the first point of contact for their medical care needs. As a key team member, you will collaborate closely with clinical and administrative staff to ensure seamless communication and superior service. The ideal candidate is a compassionate, detail-oriented team player with a friendly yet professional demeanor and a strong ability to thrive in a fast-paced environment.

Key Responsibilities:

• Deliver Exceptional Service: Welcome patients warmly, providing prompt, professional, and courteous assistance throughout their visit.
• Phone Etiquette: Answer calls and take messages with professionalism and an inviting tone.
• Patient Support: Manage check-in and check-out processes, offering compassionate and attentive customer service.
• EMR Data Management: Accurately enter patient information into our electronic medical records system (athenaOne).
• Insurance Coordination: Verify patient insurance details and ensure accuracy.
• Financial Transactions: Collect copays and outstanding balances, maintaining financial accuracy and transparency.
• Regulatory Compliance: Adhere to HIPAA and OSHA regulations to protect patient confidentiality and ensure safety standards.
• Document Handling: Scan, upload, and organize patient documents efficiently.
• Operational Excellence: Maintain a clean, orderly waiting area and ensure adequate front-desk inventory.
• Team Collaboration: Support clinical staff, management, and physicians with administrative tasks.

Requirements:

• Education: High School diploma or equivalent certification.
• Experience: At least 1 year of customer service experience; familiarity with medical terminology is a plus.
• Schedule Flexibility: Ability to work 12-hour shifts and bi-weekly weekends.
• Skills: Strong computer literacy, excellent organizational skills, and the ability to handle a fast-paced environment.
• Transportation: Reliable transportation is required.
• Language: Bilingual proficiency in Spanish is highly desirable.

Preferred Traits:

• Self-motivated, with a commitment to achieving the highest standards of patient care and customer service.
• Positive and adaptable, with a collaborative approach to teamwork.

Why Join Us?

• Be part of a patient-focused team that values your contributions.
• Opportunity to grow within a supportive and professional healthcare environment.
• Work in a role where your compassion and dedication make a tangible difference every day.

If you are a friendly, motivated individual passionate about providing excellent care and support, we encourage you to apply and become an integral part of our healthcare family.

Apply Today

Locations:

• 3762 Pearl Rd, Cleveland OH. 44109
• 34160 Center Ridge Rd, North Ridgeville, OH 44039
• 6092 Mayfield Rd, Mayfield Heights, OH 44124
• 1400 W. Pleasant Valley Rd, Parma, OH 44134
• 20300 Chargin Blvd, Shaker Heights, OH 44122
• 445 Avon Belden Rd, Avon Lake, OH 44012
• 6848 Pearl Rd, Middleburg Heights, OH 44130
• 25757 Lorain Rd, North Olmsted, OH 44070
• 864 W Maple St, Hartville, OH 44632

Job Type: Full-time

Pay: $ $19.00 per hour

Work Location: In person