Desktop Support Technician

Job Title:
Desktop Support Technician
Duration: 6 months
Location:
New York, NY
Responsibilities
The Desktop Support Technician will serve as front-line, level 1, IT support for the hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour. Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

General Tasks And Responsibilities Will Include

• Provide front-line IT support for desktops, laptops, printers, mobile devices, and peripherals across the enterprise.
• Serve as Level 1 and level 1/2 Desktop Support and first point of contact for end users across the enterprise.
• Monitor and respond to Service Desk calls, emails, and ticket queues using ServiceNow, ensuring SLA compliance.
• Troubleshoot and resolve hardware, software, OS (Windows/Mac), MS Office, email, VPN, and network issues.
• Install, configure, and deploy desktops, laptops, printers, mobile devices (iPhone, iPad, Samsung), and related software.
• Perform