Receptionist

Required Qualifications

• Excellent Communication Skills: Both verbal and written.
• Customer Service Orientation: Ability to handle inquiries and provide positive customer experiences.
• Organizational Skills: Efficiently manage appointments, mail, and other administrative tasks.
• Proficiency in Computer Software: Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.) and other relevant software.
• Multitasking and Adaptability: Able to handle multiple tasks and adjust to changing priorities.
• Attention to Detail: Accuracy in data entry and other tasks.
• Professional Demeanor: Maintaining a positive and professional attitude ( Major Duties and Responsibilities
• Greet Visitors and Manage Reception Area: Welcome guests, direct them to the appropriate person or room, and ensure the reception area is tidy and presentable.
• Answering Telephone Calls: Handle incoming phone calls professionally, take messages, and direct calls to the correct person or department.
• Manage Appointments: Schedule and manage appointments.
• Handle Mail and Correspondence: Sort and distribute incoming mail and prepare outgoing mail.
• Provide General Administrative Support: Assist with tasks like filing, photocopying, faxing, and other clerical duties.
• Data Entry: Enter and maintain information in databases and systems.
• Customer Service: Address inquiries and concerns of visitors and residents, providing assistance and information Page 2 of 4 Additional Assigned Tasks ❖ Treats all residents with dignity and respect. Promotes and protects all residents' rights. ❖ Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. ❖ Follows appropriate safety and hygiene measures at all times to protect residents and themselves. ❖ Maintains confidentiality of protected health information, including verbal, written, and electronic communications. ❖ Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer. ❖ Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor/Administrator/Abuse Coordinator. Protects residents from abuse, and cooperates with all investigations. ❖ Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. ❖ Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility's emergency plan. ❖ Reports work-related injuries and illnesses immediately to supervisor. ❖ Follows established infection control policies and procedures. ❖ As a condition of employment, completes all assigned training and skills competency per state and federal regulations. Personal Skills and Traits Desired/Physical Requirements/Working Conditions ❖ Ability to read, write, speak and understand the English language. ❖ Must be a supportive team member, contribute to and be an example of team work. ❖ Ability to make independent decisions when circumstances warrant such action. ❖ Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. ❖ Must have patience, tact, and willingness to deal with difficult residents, family and staff. ❖ Must not pose a threat to the health and safety of other individuals in the workplace. ❖ Must be able to move intermittently throughout the workday. ❖ Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases. ❖ Ability to work beyond normal working hours and on weekends and holidays when necessary. ❖ Ability to assist in evacuation of residents during emergency situations. ❖ Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position. ❖ May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants. ❖ Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis. ❖ May be subject to hostile or emotional residents, family members, visitors or personnel. ❖ Effective verbal and written communication skills and ability to exercise judgement. ❖ Ability to maintain composure in stressful situations. ❖ Resourcefulness. ❖ Strong leadership skills. Page 3 of 4 ❖ Maintain a positive attitude and possess the ability to work in stressful situations. ❖ Ability to coordinate meetings, as well as set and achieve goals. ❖ Ability to be organized and efficient. ❖ Basic computer skills. Compliance as a Condition of Employment and Performance Appraisal Agreement to abide by all standards, policies, and procedures of the facility, including the facility's compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination. This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned by the supervisor. Periodic revision may be necessary to reflect changes in expectations placed on long term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed. Individual performance will be evaluated using the following scale:
• Unsatisfactory: Achieves results which are far less than the standards identified for the performance factors rated.
• Needs Improvement: Achieves results which are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development.
• Meets Standards: Achieves results which meet the standards identified for the performance factors rated. This rating is the expected level of performance.
• Exceeds Standards: Achieves results which usually exceed the standards identified for the performance factors rated. Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of Montcare to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact HR