IT Technician

Summary

Deploy IT services and support customers for events at CHI Health Center Arena & Convention Center and Charles Schwab Field stadium. Provide helpdesk support for administrative workstations, peripherals, and applications.

Essential Duties and Responsibilities

· Assist with Planning, setup, and deployment of IT Services for events.

· Ensure the successful completion of IT Services work orders.

· Work directly with facility clients to ensure their IT needs are being fully met.

· Assist in coordinating IT services for events with corresponding event coordinator.

· Monitor connections real-time for clients and respond to IT needs during an event.

· Assist clients and troubleshoot desktop/laptop and wireless device network connectivity issues.

· Install and repair cabling, patch panels, keystones & faceplates

· Punch down, test and deploy analog phones lines.

· Assist in providing technical support for desktop and related peripherals for internal employees.

· Assist in building, deploying, and supporting workstations, maintenance, and end user training.

· Assist in maintaining the inventory of workstations and peripherals.

· Ensure that all documentation and records for installations, maintenance and repairs are maintained accurately and filed accordingly.

· Ability to work flexible hours including nights, weekends and holidays is required.

Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to maneuver schedule to coordinate with frequent change, delays, or unexpected events.
  Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed are representative of the knowledge, skill, and/or ability preferred.

• 1-2 years' experience with Basic PC and MS Windows fundamentals.
• 1-2 years' experience with Basic Networking fundamentals.
• 1-2 years' experience working with cabling, patch panels, keystones and cross connects
• 1-2 years' experience working with Wireless networking
• 1-2 years' experience troubleshooting workstations, peripherals, and business level software
  Ability to demonstrate regular and consistent attendance

Physical Demands

• While performing the duties of this Job, the employee is regularly required to remain working in a standing or walking manner for extended periods. The employee is frequently required to walk, climb stairs and ladders, stoop, kneel, crouch, or crawl and drive; use hands and fingers to handle, or feel; reach with hands and arms; push and pull carts. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds sometimes overhead, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50+ pounds.