Maintenance 1

POSITION PURPOSE:

To maintain in good working order the buildings, grounds, and maintenance shop by performing repairs and preventative maintenance. Ensure the upkeep of guest areas to maintain an attractive hotel.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

1. Complete preventative maintenance tasks, including cleaning air conditioning units and filters, replacing wall and ceiling tiles, patching carpet, caulking, and or grouting in bathrooms, replacing light bulbs or fixtures, etc. Perform various other preventative maintenance functions in hotel guest rooms and record rooms that have been completed to ensure all rooms are completed in accordance with LHM standards. Able to enter and organize PM specs, history, and work orders in CMMS program or equivalent filing program.

1. Respond to guest requests in a timely and pleasant manner. Requests include but are not limited to repairs of telephones, lighting, toilets and plumbing, bed frames and furniture, door locks, and high-speed internet connectivity.

1. Follow brand guest service guidelines by promptly and courteously responding to guest request calls. If the guest is in the room, always apologize for the issue and thank the guest for bringing the matter to our attention. If the guest is not in the room, place a "Leave Behind" card on the desk explaining the work that was completed. Promptly call the Guest Response Desk back (within 15 minutes of the original call) to inform them of the status of the job.

1. Prioritize work orders, assignments, and projects by urgency; require follow-up with the manager to communicate needs/quality/next assignment/etc.

1. Perform project work as assigned, including painting, wallpaper installation or repair, carpentry, equipment repair, pool maintenance,  etc.  Coordinates with other department staff concerning maintenance issues, which could impact the availability of rooms or quality of amenities/service.

1. Maintains inventory that pertains to general maintenance needs.  Recommends repair requirements or needed stock inventory to Assistant or Chief Engineer;   assists with asset inventory/control measures to reduce pilferage. Maintains accountability for hotel and personal repair items/tools and keeps them in good working order.

1. Maintain exterior walkways during inclement weather, ensuring salt or other ice-melting products are applied in the prescribed manner. Record times completed in the log.

1. Maintain swimming pool/spa, ensuring water is at appropriate PH/chlorine levels.  Keep records in the log to document regular testing.

1. Participate in fire brigade, emergency response teams, and other safety/security measures.

1. Accomplishes all tasks in accordance with governmental safety and health regulations (EPA, OSHA, etc.).  Maintains a safe work area by working safely and conscientiously using and storing equipment as directed by supervisor or general safety rules.

SUPPORTIVE FUNCTIONS:

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions.

1. Attend all hotel meetings as necessary.

1. Supports and follows directives of the Food and Beverage Director and Rooms Division Manager or other Executive Committee members.

1. Other duties as assigned by the supervisor, such as:  cross-training, assisting in other departments, construction of props, hanging banners, or any other directives delegated by the Department Manager or any other hotel management staff or hotel guests.

OTHER:

Upon employment, employees are required to comply with the standards.

Rules and regulations, which may be established by LHM and updated

from time to time.  Employees who violate Hotel rules or have irregular

attendance will be subject to disciplinary action, up to and including

termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be

required to work varying schedules to reflect the business needs of the hotel.  

Employees are required to attend mandatory group and/or department meetings  

meetings in addition to their regularly scheduled shift as necessary.

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Working knowledge of electrical systems, components, and devices, H.V.A.C. systems, mechanical systems, and the preventative maintenance and basic repair of all.
• Skills in the use of a computer and software programs associated with engineering.
• Skilled in the proper and safe use of all tools, equipment, materials, chemicals, and products related to the department.
• Ability to establish and maintain effective working relationships with employees, customers, and patrons.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to bend, lift, push, and pull equipment and/or supplies weighing up to 150 lbs.
• Ability to effectively use senses: sight, hearing, smell, etc., to detect signs of emergencies.

Education:

Any combination of education and experience equivalent to graduation from high school and from an apprenticeship program and/or technical school recognized by the industry and trade, or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Experience:

Previous formal/vocational maintenance training/experience preferred. Certification in any maintenance specialty preferred.  Prior industrial maintenance experience preferred.