Night Auditor

Location: 1400 M Street NW, Washington, D.C. 20005
Department: Engineering/Maintenance
Employment Type: Full-Time
Schedule: Flexible, including weekends and holidays

Job Summary:

We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team at the Westin Washington DC, City Center. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves balancing financial transactions, providing exceptional guest services, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong customer service skills and have a passion for the hospitality industry.

Key Responsibilities:

· Perform nightly audits of financial transactions and ensure accuracy in billing.

· Provide excellent guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.

· Manage front desk operations during the night shift, including check-ins and check-outs.

· Maintain effective communication with other hotel departments to ensure seamless operations.

· Utilize phone systems to handle incoming calls with professionalism and courtesy.

· Prepare daily reports summarizing hotel activities, occupancy rates, and financial transactions.

· Assist guests with any requests or concerns while maintaining a friendly demeanor.

· Uphold the hotel's standards of hospitality and guest relations at all times.

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Qualifications:

· Previous experience in guest services or front desk operations within a resort or hotel setting is preferred.

· Strong customer service skills with the ability to engage positively with guests.

· Proficiency in phone etiquette and handling phone systems effectively.

· Multilingual abilities are a plus, enhancing communication with diverse guests.

· Excellent attention to detail and organizational skills to manage financial records accurately.

· Ability to work independently during overnight shifts while maintaining a high level of professionalism in hospitality.

· A passion for providing outstanding guest relations and enhancing the overall guest experience.

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What We Offer:

• Competitive pay
• Comprehensive benefits package (health, dental, vision, 401k, etc.)
• Paid time off
• Employee discounts at Marriott hotels worldwide
• Opportunities for growth and development within the Marriott family

Join Our Team:
At The Westin Washington, D.C. City Center, we believe in the power of service, well-being, and excellence. If you take pride in your craftsmanship and want to be part of a dynamic and supportive team, we invite you to apply today.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending