IT Services Coordinator

JobID: 1612

Position Type:
Information Technology/IT Services Coordinator

Date Posted:
12/17/2025

Location:
Montgomery County Intermediate Unit #23

Closing Date:
01/09/2026

A vacancy exists for an IT Services Coordinator to work within the Office of Technology Services at the Montgomery County Intermediate Unit. The IT Services Coordinator provides computer, information systems, and repair support services. This role is responsible for establishing technical guidance, process improvements, and best practices for the IT Services Team including training and project management to assist team members. The IT Services Coordinator also oversees all Help Desk tickets and assigns tickets to the accordingly, and resolves service requests, isolates and troubleshoots problems, and develops cutting-edge solutions that support MCIU and external constituencies.

Qualifications:

• Minimum of Bachelor's Degree in appropriate field (Bachelor's degree requirement may be waived with significant experience in specialized area of position).
• Certificate(s) in Computer Science, Information Technology, Networking, Cybersecurity, and/or industry-recognized related areas preferred. Particularly CompTIA A+, Network+, Security+, or equivalent.
• Minimum of 3-5 years of progressive experience in appropriate field, leadership experience strongly preferred.
• Expertise (includes one or more of the following):
• Hands-on experience analyzing high volumes of logs, network data, and other attack artifacts in support of incident investigations.
• Interfacing frequently with customers and stakeholders.
• Specialized skills in area of concentration proven by work experience, certificates, etc.
• Autonomous nature of work performed.
• Knowledge of:
• Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365, and Azure.
• Hyper-V and VMware environments.
• Active Directory, firewalls, DNS, DHCP, VPN, LAN, WAN, and VLAN
• Servers and network equipment.
• Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision.
• Ability to work in an environment with frequent interruptions.
• Ability to manage time, meet deadlines, and read and understand highly technical documents.
• Excellent communication skills, organizational skills, and problem-solving skills; ability to use technology to work effectively.
• Valid driver's license and safe driving record without major traffic violations; travel to school buildings as required.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Duties & Responsibilities:

• Run the daily activities of the IT Services Team and ticketing system to keep initiatives on track, on time, and on budget.
• Coordinate projects between the Technology department programs, other departments in the MCIU, and with external clients.
• Oversee technical support services to MCIU and member Local Education Agencies (LEAs) by resolving tickets at multiple levels.
• Install, configure, maintain, support, monitor, and troubleshoot networking and computer technology including but not limited to:
• a. Networking equipment (routers, switches, wireless access points).
• b. Firewalls and VPNs.
• c. Desktop and portable computers, computing devices, and peripherals.
• d. Present and future client operating systems (i.e., Windows, Chrome OS, macOS, and open source).
• e. Application software/suites, troubleshooting tools, antivirus remediation, security best practices.
• f. Printers (e.g., laser, color, inkjet, wide format) and copiers when requested.
• Manage the field repair and troubleshooting of computer equipment for the IT Services Team. Install and configure, network infrastructure, applications, systems, servers, and storage systems.
• Implement team efficiencies in imaging techniques, rollout strategies, and turnaround times for repairs to support client initiatives.
• Maintain emerging systems, applications, security, and network/server configurations while applying industry-standard best practices.
• Support encryption requirements across respective systems.
• Assist the IT Services Administrator in regular tasks including:
• a. Server updates and maintenance tasks
• b. Application administration and maintenance
• c.