Internal Operations Supervisor

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

Our Detroit Team is looking an Internal Operations Supervisor to join our team. In this role you will be responsible for effectively organizing and coordinating the work flow of the branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.

POSITION RESPONSIBILITIES:

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process

Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.

Coordinate and oversee job folders and other documents related to the operational functions

Responsible for AR with a focus on maintaining lowest level possible at all times

Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded

Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement

Develop and maintain standard operating procedures for all functions they are responsible for provide training and direct daily work of direct report(s)

Other duties as assigned by supervisor.

DIRECTION OF OTHERS:

• Direct reports include Retail Systems Manager, Business Analyst

QUALIFICATIONS:

• Bachelor¿s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations

Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning projects

Demonstrated leadership skills in directing, managing and motivating employees

Excellent communication skills: listening, written and verbal

Excellent analytical skills for problem solving, interpreting data, and defining resolution

Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer

satisfaction

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68,480 - $102,720in salary, plus an annual

Pay Range:

$68, $102,720.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings