Service Operations Coordinator

Job Description:

The Service Operations Coordinator provides crucial support to the daily operations of K&J Tree Service by managing, scheduling and dispatching to ensure that crews, equipment, and customer appointments are coordinated with precision and efficiency. This position requires someone who is highly organized, calm under pressure, and capable of managing many moving parts at once. The Service Operations Coordinator will be responsible for building and overseeing the daily schedule, optimizing routes, dispatching crews, communicating with customers, and ensuring that last-minute changes are handled smoothly without compromising productivity or customer satisfaction.

Responsibilities:

Scheduling & Coordination:

• Build, maintain, and optimize the daily and weekly schedule for all tree crews, ensuring maximum efficiency while minimizing downtime and travel time.
• Coordinate crew assignments based on skillset, job type, geography, and equipment requirements.
• Adjust schedules proactively based on weather, emergency calls, job duration changes, equipment availability, or customer needs.
• Prepare next-day roster sheets, crew routing, job packets, and schedule updates for management and the field teams.
• Communicate schedule changes in real time to crew leaders, sales team, and office staff.

Dispatching & Real-Time Operations:

• Monitor job progress throughout the day and update ETAs, job statuses, and crew locations.
• Serve as the communication hub between the office and field teams—relaying updates, resolving issues, and coordinating equipment movements.
• Handle emergency storm calls, last-minute customer requests, and priority job adjustments with urgency and professionalism.
• Track crew return times and ensure end-of-day paperwork, photos, and notes are submitted.

Customer & Internal Communication:

• Answer customer calls related to scheduling, arrival windows, route updates, and service follow-ups.
• Provide clear, timely communication to homeowners and commercial clients regarding crew ETAs and any delays.
• Work closely with the sales team to slot new jobs, reschedule appointments, and anticipate upcoming workload demands.
• Maintain a professional, courteous, and solutions-oriented tone always—representing the K&J brand.

Operational Support:

• Confirm job readiness including permits, property access, utility clearance, equipment availability, and service notes.
• Ensure all assigned equipment—cranes, bucket trucks, chippers, stump grinders—is properly allocated and not double-booked.
• Update CRM/operations software with accurate scheduling notes, job changes, and job completion details.
• Identify scheduling inefficiencies and recommend improvements to enhance productivity and customer experience.
• Support the Operations Manager with daily logistics planning and operational reporting.

Requirements:

• 2+ years of experience in dispatching, scheduling, logistics coordination, or a related operational role (trade, construction, or service industry experience highly preferred).
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills—clear, concise, and confident, both with customers and internal teams.
• Comfort working with routing software, CRM systems, scheduling tools, and general office applications.
• Dependability and the ability to understand field operations, crew capabilities, equipment needs, and job complexities.

Work Schedule:

Monday–Friday: 11:00 AM – 7:00 PM

Every other Saturday: 10:00 AM – 6:00 PM

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person