LEGO Store Manager

About us

Are you excited to deliver inspirational retail experiences to LEGO fans of all ages?

Join the LEGO Brand Retail team as a Store Manager and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic, enthusiastic individuals to join us on a Full time basis.

Exceed our guests' expectations through fun and meaningful interactions

• Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%)
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards (10%)
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LBR standards, know and abide by all safety regulations and notify management of potential shortage situations (10%)

Deliver inspirational retail experiences built on LEGO Brand values

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. It's all about a shared vision to launch inspiring products that will shape the future of play. You'll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance — and have fun while you're doing it. LEGO Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell.

Do you have what it takes to inspire and develop the builders of tomorrow?

• Communicate effectively with team members and guests
• Process information/merchandise through the register system
• Work various hours, days, nights, and weekends as business dictates
• Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area
• Physical specifications: Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs
• There is potential for this to become a regular role for excellent performers

As the store manager, you hold full accountability for everything that transpires within your location. This extensive responsibility encompasses various tasks and duties to ensure the smooth and efficient operation of the store. Here's a detailed overview of the primary responsibilities:

Operational Oversight

• Opening/Closing: Ensure the store opens and closes on time, following the set schedule precisely.
• Supply Management: Maintain adequate stock levels of all office and operational supplies, including receipt paper, tape, cleaning supplies, coins, writing utensils, pallet wrap, box cutters and anything else that might be needed.
• Equipment Maintenance: Address any malfunctions with equipment such as internet issues and Lightspeed systems promptly. Although these issues don't happen often, it is extremely important that they are fixed immediately
• Problem Solving: Address and resolve any issues that arise, whether related to staff, equipment, inventory, or customer service.
• Proactive Measures: Anticipate potential problems and take proactive measures to prevent them.
• Please ensure you spend a minimum of 35 hours per week on the sales floor. The remaining time should be dedicated to completing other tasks and ensuring everything runs smoothly.

Inventory Management

• Weekly product restock- Manager must be present and verify accuracy of the shipping packing list vs. actual received inventory counts and report any discrepancies.
• Perform weekly "spot checks" of inventory levels as instructed and report any discrepancies.
• Perform monthly inventory count of all store and back stock products and report back any discrepancies.

Staff Management Employee

• Scheduling: Create and manage employee schedules to ensure proper staffing levels during all operating hours. If for whatever reason you weren't able to cover all operating hours with your staff, it is your responsibility to cover those hours yourself.
• Punctuality and Attendance: Monitor and enforce punctuality, ensuring all employees arrive on time and adhere to their shifts.
• Task Delegation: Assign responsibilities to staff members, ensuring they understand and complete their duties effectively.
• Issue warnings or written strikes when team members are tardy, make errors, or require disciplinary conversations. Although we haven't implemented a formal strike system where specific consequences occur after a certain number of strikes, it's crucial to have everything documented in writing.
• Please ensure all warnings and strikes are sent via email on all communications. This will help us maintain clear records and accountability moving forward.

Training and Development

• Employee Training: Conduct regular training sessions to ensure staff are knowledgeable about products, services, and store policies.
• Performance Reviews: Monitor employee performance and provide feedback, conducting regular performance reviews to promote growth and improvement.
• Stay informed and aware of all new Lego Product releases as well as product phase outs so that you can notify staff and be able to answer client inquiries.

Customer Service

• Customer Satisfaction: Ensure all customers receive high-quality service, addressing any issues or complaints promptly and professionally.
• Sales Assistance: Assist customers with their inquiries and purchases, providing knowledgeable and helpful service.

Financial Management

• Cash Handling: Oversee cash register operations, ensuring accurate transactions and safe handling of cash.
• Budget Management: Monitor store expenses and revenues, working within budget constraints and aiming to increase profitability.

Cash Deposit Report

• You will be responsible to make weekly cash deposits with that week's cash sales and create a "Cash Deposit Report" with the necessary information.
• You MUST keep ALL receipts for any purchases or petty cash expenditures. You will add your receipts to your cash deposit report so that you can be reimbursed. Note that without receipts, reimbursement will not be processed.

Compliance and Safety

• Regulatory Compliance: Ensure the store adheres to all local, state, and federal regulations, including health and safety standards.
• Safety Protocols: Implement and enforce safety protocols to protect employees and customers, including regular safety drills and equipment checks.

Store Presentation

• Visual Merchandising: Maintain an attractive and organized store layout, ensuring products are displayed appealingly.
• Cleanliness: Oversee regular cleaning and maintenance of the store, ensuring a tidy and welcoming environment.

Communication

• Internal Communication: Facilitate effective communication within the team, ensuring all staff are informed about updates, changes, and expectations.

By diligently handling these responsibilities, you can guarantee that your store runs smoothly, delivers good customer service, and meets its commercial goals. Your position is critical in creating a good and productive workplace, increasing sales, and cultivating customer loyalty.

Airport Badging Procedures and Responsibilities Oversight:

• Manager must supervise all badging of current and incoming employees including coordination of initial and follow up badging appointments.
• Maintain an employee badge log with information of all issued badges including expiration dates, badge numbers, names and badge type.
• Ensure compliance of badged employees and stay on top of expiration dates and badge renewal procedures.
• Retrieve terminated employees' badges and return to the appropriate badge office for proper termination.

Badge Application Process:

• The badging process typically takes approximately 1 to 4 weeks to complete. To initiate this process, you will need to present two forms of unexpired legal documentation. Our team will assist you in setting up your initial badging appointment with the airport, during which they will help you complete the necessary badge application and schedule a fingerprint appointment.

Approval and SIDA Course:

• Once your fingerprints and application are submitted, we will await approval from the airport authorities. Upon approval, you will be required to complete a brief Security Identification Display Area (SIDA) course. Following the successful completion of the course, you will be expected to take a SIDA test.

Badge Issuance:

• Upon successfully passing the SIDA test, you will be issued your security badge. This badge is your key to accessing secure areas at the airport and commencing your work.

Badge Renewal:

• It is important to note that security badges expire. To ensure continuous access to secure areas, please notify us at least One Month in advance of the badge expiration date so that we can schedule an appointment for renewal. Timely renewal is crucial to prevent any interruptions in your work at the airport.

Badge Responsibility:

• You are responsible for the safekeeping of your security badge at all times. In the event that your badge is lost or misplaced, it must be reported immediately. Please be aware that most Airports will require a replacement fee for the issuance of a new badge, and this fee will be your responsibility.

End of Employment with Prepango:

• In the event that you will no longer be working with Prepango, it is of utmost importance that you promptly return your security badge to us. Failure to do so may result in a substantial penalty imposed by the Airport, which amounts to $2,000 or more depending on location. We strongly encourage you to return the badge as part of your exit procedure to avoid any potential financial liability. Your adherence to these badge procedures and responsibilities is crucial to maintaining a secure and efficient work environment at any Airport.

If you have any questions or require assistance at any stage of the badging process, please do not hesitate to reach out to us. We are here to support you throughout your tenure with Prepango. We appreciate your attention to these guidelines, and we look forward to your successful integration into our team at the airport.

Dress Code

As Prepango continues to thrive and excel in delivering exceptional service to our valued customers and partners, it is essential that we maintain a consistent and professional appearance that reflects our commitment to excellence. To ensure that our workplace exudes professionalism and to set a high standard for our employees, we have established a comprehensive dress code policy.

Our Commitment to Professionalism:

• At Prepango, we hold professionalism in the highest regard in every aspect of our work. This includes not only the quality of service we provide but also the way our employees present themselves. We firmly believe that a professional appearance contributes to a positive customer experience, fosters an inclusive workplace culture, and reflects our values as an organization.

Dress Code Guidelines:

• To align with our commitment to professionalism, please adhere to the following dress code guidelines:
• You are required to wear the provided LEGO Polo shirt along with black pants as your standard uniform. This ensures a consistent and professional appearance throughout our team.
• If your location requires a LEGO Apron, you must wear it at all times when on the sales floor.
• Name tags must be worn and clearly visible at all times.
• Footwear: Closed-toe and closed-heel shoes are mandatory for safety reasons and to maintain a neat and professional appearance.
• Headgear: With the exception of religious or medical purposes, headgear, including hats and caps, are not permitted within the workplace. This rule helps us maintain a uniform and professional appearance.
• Neutrality: Prepango is committed to maintaining a politically and socially neutral environment. Therefore, any attire or objects that display affiliations with political or social causes are not allowed. This ensures that our workplace remains focused on our shared goals and values.
• While we encourage our employees to be active participants in political and social affairs outside of work, it is essential to maintain a clear boundary between personal beliefs and our role as representatives of Prepango. Please refrain from engaging in political or social activities within our store and avoid identifying yourself as a representative of our corporation in any such activities.

Your Role in Enforcing the Dress Code:

• To make this dress code policy effective, we rely on your commitment, support, and leadership. We kindly request that you communicate these guidelines to your colleagues and actively report any dress code violations to your supervisor. Your assistance in upholding this policy ensures that we maintain the highest standards of professionalism across our organization.
• We appreciate your dedication to representing Prepango in the best possible light and creating a welcoming and professional environment for our customers, partners, and fellow team members. If you have any questions or need further clarification regarding our dress code policy, please do not hesitate to reach out to the HR department.

Thank you for your cooperation and understanding.

Additional Requirements

We believe in fostering a workplace environment that not only prioritizes our customers' needs but also ensures a seamless and enjoyable shopping experience for everyone. To achieve this goal, we have established additional requirements that all team members should adhere to. These requirements are designed to maintain a professional and customer-focused atmosphere within our store.

• Respect for the Workplace and Personal Phone Use:
• Please treat the workplace with the utmost respect. Your personal phone should be used for emergency purposes only while you are on duty. We encourage you to keep personal calls, text messages, and social media usage to a minimum during work hours to ensure uninterrupted service to our customers.
• Storage of Food and Drinks:
• To maintain a clean and organized appearance, all personal food and drinks should be stored in designated areas in the back of the store and out of customers' sight. This helps create a clutter-free and professional environment on the sales floor.
• Customer Interaction Protocol:
• Our commitment to providing exceptional customer service is at the core of our success. When a customer approaches, it is crucial to:
• Get up from any seated position promptly.
• Greet the customer with a warm and welcoming demeanor.
• Offer assistance to meet their needs and preferences.
• Remain on your feet until the transaction is completed and the customer or customers leave the store.
• Say "goodbye" and wish them a safe journey.
• These actions ensure that our customers receive the attention and assistance they deserve.
• Use of the Back Door:
• For security and operational reasons, the back door of the store should remain closed at all times unless authorized personnel need to access it. Keeping the back door secured helps maintain the safety and integrity of our store.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• Associate (Required)

Experience:

• Store management: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person