Customer Service Representative

We are seeking a professional, organized, and customer-focused Customer Service Representative to serve as the first point of contact for multiple affiliated property management companies. This role is critical in delivering a positive experience for property owners, landlords, tenants, and vendors by providing accurate information, resolving inquiries efficiently, and routing communications to the appropriate team members.

Work Location & Schedule

• In-office position based in Alexandria, Virginia
• Monday–Thursday: 9:00 AM – 4:30 PM (in office)
• Friday: Work from home, based on the needs of the company
• Schedule may be adjusted as required to meet business demands

Compensation & Time Off

• Annual salary of $60,000- $65,000 based on experience
• After 6 months of employment: Earn 1 week of paid vacation
• After 1 year of employment: Earn an additional 1 week of paid vacation (2 weeks total annually)
• 4 observed federal holidays
• 7 floating federal holidays, scheduled based on company needs

Compensation:

$60,000 - $65,000 yearly

Responsibilities:

• Answer and manage incoming phone calls across multiple property management companies in a professional and timely manner
• Respond to general inquiries from property owners, landlords, tenants, vendors, and prospective clients
• Direct calls, emails, and requests to the appropriate property manager or internal department
• Provide accurate information regarding available property management services, fee structures, and general company policies
• Assist prospective clients by gathering initial information and referring them to the appropriate property manager
• Log, document, and track inquiries, messages, and follow-ups in company systems
• Maintain professionalism and confidentiality when handling sensitive owner, tenant, and company information
• Support administrative tasks as needed, including data entry, document preparation, and internal coordination
• Assist with overflow communications during peak periods
• Follow company procedures, scripts, and service standards consistently

Qualifications:

• High school diploma or equivalent (college coursework or degree preferred)
• Minimum of 2 years of customer service experience (property management, real estate, or office administration experience strongly preferred)
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and time-management abilities
• Professional phone presence with a customer-first mindset
• Ability to remain calm and effective in a fast-paced environment
• Proficiency with basic office technology, including email, phone systems, and CRM or property management software
• Reliable attendance and punctuality

Preferred Skills & Attributes

• Prior experience in property management or real estate
• Ability to manage high call volume while maintaining accuracy and professionalism
• Strong problem-solving and conflict-resolution skills
• Detail-oriented with a high degree of accuracy
• Ability to work independently and collaboratively within a team

Employment Requirements & Conditions

• Must be legally authorized to work in the United States (Virginia is a right-to-work state)
• Employment is at-will, in accordance with state law
• Strict adherence to confidentiality requirements regarding company, owner, tenant, and vendor information
• Compliance with all company policies, procedures, and ethical standards
• Background check may be required, as permitted by law

About Company

Our mission is to provide peace of mind and empower families to build, grow, and manage their wealth through expert guidance and transparent communication. We believe real estate is more than transactions—it's a path to lasting financial stability and opportunity. With a concierge-style approach, we tailor solutions to each client's unique needs, backed by a team of licensed REALTORS committed to excellence, integrity, and results. Through strategic insights, personalized support, and cutting-edge tools, we help clients navigate real estate with confidence—building strong relationships and creating true long-term value.