IT Support Technician (NMED #10118384)

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

Department Name: Office of Information Technology (OIT)

Program Area: Client Support Section CSS)

Looking for a rewarding career and growth opportunity? The New Mexico Environment Department (NMED) is seeking highly engaged talent to assist us in our mission to protect and restore the environment and foster a healthy and prosperous New Mexico for present and future generations. Come be a part of our great team for change Learn more at:

As a valued new employee to the NMED, you will receive five (5) full days of leave in your leave balances right from your start date.

Why does the job exist?

This position exists to ensure reliable, secure, and efficient operation of the organization¿s computing environment by serving as a primary point of contact for technical support. Under general supervision, the Information Technology (IT) Support Technician provides Tier 1 and Tier 2 assistance to end users, helping them resolve hardware, software, and basic network issues that affect productivity and service delivery. By diagnosing problems, performing routine maintenance tasks, and escalating more complex issues appropriately, the role helps maintain smooth day-to-day business operations.

How does it get done?

• Provide Tier 1 and Tier 2 technical support by diagnosing and resolving hardware, software, and basic network issues, escalating complex problems when needed
• Serve as a primary help desk resource, offering remote and on-site troubleshooting to maintain user productivity and service continuity
• Monitor and support the operation of computer systems and peripheral devices to ensure efficient, secure, and reliable performance
• Assist with routine system tasks such as updates, backups, and error monitoring, following established procedures and documenting system events
• Offer technical guidance to users and may provide support or direction to lower-level staff to enhance overall service quality
• Collaborate with specialized IT teams by triaging issues, dispatching work appropriately, and supporting system testing or maintenance activities

Who are the customers?

• New Mexicans to protect and restore the environment
• Occasional contact with external Federal, State and Local regulatory bodies as well as contractors and environmental not for profit organizations
• Internal staff

Ideal Candidate

• New Mexicans to protect and restore the environment
• Occasional contact with external Federal, State and Local regulatory bodies as well as contractors and environmental not for profit organizations
• Internal staff

Minimum Qualification

High School Diploma or equivalent and six (6) months of related work experience in providing technical support to end users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course certification.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required.

Supplemental Information

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Agency Contact Information: Barbie Segovia , or Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

For more information on how to apply, please check out the Application Guide: link

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.