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Service Advisor
- Sauk City, Wisconsin, United States
- Sauk City, Wisconsin, United States
À propos
Job Summary
Are you looking for a job that is fun, fast paced and rewarding? Join our team as a Service Advisor. Our customers lifestyles and families depend on having reliable and safe transportation. They trust our dealership and Service Team to help them keep their vehicles in top shape. As a service advisor you will provide exceptional customer service, while ensuring that all vehicle maintenance and repairs meet the highest standards.
Essential Duties & Responsibilities
Utilize cutting Edge Fixed Operations Technology
Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.
Adheres to the process standards of Kayser Chevrolet, Inc.
Successfully completes all training and instruction required to maintain certifications established. Keeps workspace clean and free from hazardous conditions. Informs immediate supervisors of any safety or improper conduct that you may observe.
Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Handles telephone inquiries regarding appointments and work in process.
Provide exceptional and timely communication-keeping customers updated throughout the repair process.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
Generates repair orders with all fields filled out including the customer signature. Includes e-mails on all repair orders. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours. Reviews Technicians' notes verifying the 3 C's (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed.
Establishes customer's method of
Compétences linguistiques
- English
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