Front Desk Agent

Job Description:

Are you a customer-focused, detail-oriented individual with a passion for hospitality? We are looking for a friendly and professional Front Desk Agent to join our team in Montréal As the first point of contact for guests, you'll provide exceptional service, ensuring each guest's stay is smooth, comfortable, and memorable. Join a dynamic team and grow your career in a supportive environment

Responsibilities:

• Greet guests upon arrival and assist with check-in/check-out procedures.
• Answer phone calls and respond to inquiries in a friendly, efficient manner.
• Manage reservations, cancellations, and guest requests using hotel management software.
• Provide guests with information about the hotel, amenities, and local attractions.
• Handle payments, including processing credit cards and issuing receipts.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Assist with guest concerns and resolve issues promptly, ensuring satisfaction.
• Maintain accurate guest records and update information as necessary.
• Collaborate with other departments to ensure a seamless guest experience.

About the Company:
We are a well-established hotel in the heart of Montréal, offering top-notch service and amenities to both business and leisure travelers. We are committed to creating a welcoming environment for our guests and a supportive, inclusive atmosphere for our team. As part of our team, you'll have the opportunity to develop your skills and grow within the hospitality industry.

Why Work With Us:

• Work-life balance: We offer flexible schedules to accommodate your needs.
• Growth opportunities: We believe in promoting from within and providing ongoing training and development.
• Team environment: Join a supportive and friendly team dedicated to delivering excellent guest experiences.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Previous experience in a customer service or hospitality role is preferred.
• Basic computer skills and familiarity with hotel management software.
• Ability to handle multiple tasks in a fast-paced environment.
• Detail-oriented with a commitment to providing exceptional guest service.
• Bilingual (English/French) is an asset.

Job Types: Full-time, Part-time, Permanent

Pay: $16.00-$23.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Paid time off

Work Location: In person