Central Sales - Group Reservation AdvisorYHA England and Wales • Matlock, England, United Kingdom

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Central Sales - Group Reservation Advisor

YHA England and Wales

Matlock, England, United Kingdom

Matlock, England, United Kingdom

Postuler Maintenant

À propos

Role Overview A fantastic opportunity has arisen to join our Central Sales team as a Group Reservation Advisor. Our Group Reservations Team is the first point of contact for YHA group customers. Responsible for providing an exceptional service to our Groups customers, you will be required to work independently as well as part of a team. Taking a wide range of calls, from initial enquiry and quotation as well as following up to confirmation of booking and payment. Your role will support YHA in achieving our charitable objectives by meeting revenue targets and providing our customers with an exceptional service.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth:
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA’s staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
Responsibilities What will you be doing as a Group Reservations Advisor? Our Group Reservations Advisors receive predominantly incoming calls from our Groups customer base, with the expectation that outbound calls will be required to follow up with customers on any additional needs or stays that they may want to discuss. We provide great customer service by both email, phone, and a web chat function, so you would need to be able to build rapport in a variety of ways, so a friendly and personable manner is required. Our customers will contact us, and your role will be to match their requirements with suitable products to meet the customer needs and place their bookings. It is important to maintain long‑term relationships with our groups and this will ensure our sales targets are achieved.
Good numeracy and literacy skills (with a particular focus on written communication) and the ability to process information accurately.
Excellent IT skills – it would be advantageous to have previous experience of Microsoft Outlook, Excel, Word, and Teams (as these are all used in the role). We also operate a reservations system so previous experience of reservations would be of benefit.
Able to build rapport with customers and colleagues through different communications styles such as email and telephone.
Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work.
Desirable Qualifications
Experience of working as part of a team, working well with others, and building working relationships quickly as well as being able to work well independently.
Proven ability of managing varying pressures and handling difficult situations.
Experience working in a sales environment or within a call centre environment.
Knowledge of YHA and its customer base would be advantageous, but not essential.
Working Hours We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays. Our current office opening hours are 9 am to 5 pm.
About YHA YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
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Matlock, England, United Kingdom

Compétences linguistiques

English

Avis aux utilisateurs

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