Receptionist / Security Agent

Job Description
Under the supervision of the General Manager the Receptionist Agent serves as a first point of contact for customers in the retail space, as well as on the phone. This position acts as a liaison between customers and the management team. The Receptionist Agent is exceptional at creating intentional customer experiences by being enthusiastic, personable, and welcoming upon every customer's entry to the store.

This position is responsible for checking for proper identification and maintaining security protocol. The Receptionist Agent will accompany the closing manager(s) and employees out of the building.

ESSENTIAL RESPONSIBILITIES

• Have fun
• Be kind
• Be respectful
• Have more fun
• Welcome all customers and facilitate a seamless check-in process.
• Answer, screen, and forward incoming phone calls.
• Ensure compliance with state and local laws by requesting each customer's identification.
• Verify customer identification and ensure appropriate age before entering the dispensary.
• Able to explain the dispensary's procedures and policies to customers and ensure smooth processing.
• Manage the flow of the lobby and customer queue to ensure all customers are helped in a timely manner.
• Build authentic relationships with customers, exceeding their expectations by delivering exceptional service.
• Maintain and manage visitor's log.
• Escort visitors throughout the dispensary and/or escort visitors to their appropriate employee contact in the building.
• Daily Camera checks.
• Adhere to all legislative requirements of cannabis retailers, including federal and state.
• Other tasks as assigned by Management.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

REQUIRED EXPIRENCE & SKILLS

● Must be at least 21 years of age.

● High school diploma or equivalent preferred.

● Prior Cannabis experience preferred.

● Prior experience in a retail environment.

● Prior experience in a highly regulated environment.

● Must be able to pass a comprehensive background check.

● Must possess a valid driver's license or identification and have reliable transportation.

● Excellent verbal and written communication skills.

● Basic math and computer skills including Microsoft office and Google Docs.

● Open availability including nights, weekends, and some holidays

● Ability to work and thrive in a fast paced, high transaction volume, team environment.

● Poses good organizational and decision-making skills.

● Analytical, detail oriented and proactive.

● Desire to improve skill set and willingness to learn and take feedback and coaching.

● Continuous mobility through the dispensary daily including but not limited to standing, stooping, kneeling, crouching throughout the shift.

● Ability to lift up to 50 pounds.

BENEFITS: Full Time Employees

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Life insurance
• Employee discount
• Flexible spending