Helpdesk Specialist

Diverse Agile Solutions is looking for an OnBase Developer with senior experience to perform software development, support, and testing services in a remote work environment. The resource will report to the Director, Enterprise Document Management.

Responsibilities
• Provide programming support to extend functionality of the OnBase Platform
• Analyze business processes to identify and implement automation of repetitive tasks
• and scripted job aids
• Develop APIs between multiple systems.
• Peer review and test new and revised programmatic functionality as requested by
another team member to verify visual and functional quality
• Understand business process and requirements to provide technical solutions that
meet customer needs
• Research and suggest new approaches and technologies
• Work with internal and external customers and clients to clearly define requirements, uncover business rules and processes, and create user stories
• Work with vendor resources to ensure technical issues are evaluated to root cause
• Implement system enhancements related to OnBase configuration
• Develop and maintain workflow solutions in the OnBase platform
• Coordinate departmental requested changes in the OnBase system including initial analysis to implementation of configuration changes needed to support new business processes
• Create initial training material to support implemented departmental changes

Requirements
• Education/Experience: Bachelor's degree in IT/Computer Science (or equivalent); 3+ years of OnBase development/configuration experience.
• Technical Skills: Proficiency in OnBase workflow/configuration, SQL, .NET/C#/JavaScript; experience with APIs, integrations, and troubleshooting.
• Business Skills: Strong process analysis, requirements gathering, and documentation abilities; experience supporting end-users and creating training materials.
• Soft Skills: Excellent communication, problem-solving, and collaboration skills; detail-oriented and quality-focused.
Preferred: OnBase/Hyland certifications; experience in higher ed, healthcare, or similar industries.