Managed Services Engineer

OUR COMPANY

Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community, including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easiest-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

The Managed Services Engineer plays a pivotal role in the successful delivery and continual improvement of managed services across client environments. This technical role is responsible for supporting complex voice, data, and smart technology infrastructure — ensuring high availability, optimizing performance, and contributing to project implementations.

In addition to supporting traditional network and voice systems, the engineer will engage in emerging smart technologies, including business surveillance systems, Smart Town, and Smart MDU initiatives. The role includes developing surveillance system designs and layouts, creating WiFi heatmaps, conducting site walks, and preparing accurate project documentation. The engineer will also contribute to client quoting processes, coordinate with outside plant engineers, general contractors, and property managers, and ensure projects align with client and organizational goals.

Requirement:

• Monitor and support client network, voice, and smart technology systems (including surveillance, Smart Town, and Smart MDU deployments) to ensure alignment with performance, reliability, and security standards.

• Configure, manage, and troubleshoot VoIP/UCaaS environments, business surveillance platforms, managed Wi-Fi deployments, and perform WiFi heatmap analysis to validate coverage and optimize performance.

• Conduct root cause analysis on escalated incidents and implement preventive measures and long-term resolutions across traditional and smart service deployments.

• Deploy, configure, and maintain monitoring and surveillance systems (e.g., PRTG, SolarWinds, Wireshark, VMS platforms) to proactively identify anomalies; maintain accurate documentation, surveillance designs/layouts, and system diagrams.

• Analyze network traffic and performance across LAN/WAN infrastructures (routers, switches, VLANs, wireless) and smart solutions; provide recommendations for optimization and expansion.

• Collaborate with outside plant engineers, general contractors, and property managers to support infrastructure design, installation, and integration of Smart Town and Smart MDU services; perform site walks to ensure accuracy and readiness of deployments.

• Support quoting functionality by scoping projects, creating proposals, and assisting sales teams with technical validation.

• Other Duties: Perform other duties as directed by management, including supporting special projects and process improvement initiatives.

Education:

• High School Diploma required.
• Bachelor's degree in Information Technology, Network Engineering, or equivalent experience preferred.

Related Experience:

• 3–5 years of experience in networking, VoIP, surveillance, or managed services roles, preferably within a Managed Services Provider (MSP) or telecommunications environment.
• Experience with business surveillance systems, WiFi design and heatmapping, Smart Town, and Smart MDU deployments strongly preferred.
• Prior experience conducting site walks, creating system designs/layouts, and collaborating with contractors and property managers is highly desirable.

Special Training or Competence:

• Strong understanding of VoIP protocols (SIP, RTP), unified communications, and voice diagnostics.
• Strong networking background (TCP/IP, QoS, BGP, OSPF, NAT, VLANs, DNS, DHCP).
• Proficiency in diagnostic and network analysis tools (Wireshark, SolarWinds, PRTG) and surveillance system platforms.
• Experience with WiFi heatmap tools (Ekahau, NetSpot, or similar) for wireless coverage planning and validation.
• Ability to prepare surveillance system designs, layouts, and technical documentation.
• Excellent troubleshooting, documentation, and communication skills.
• Strong interpersonal skills and the ability to collaborate with engineers, general contractors, and property managers.
• Basic project management skills with the ability to scope, quote, and deliver tasks to completion.

Desired:

• Experience managing vendor and contractor relations.
• Successful project management or technical lead experience on smart infrastructure or surveillance projects.

Benefits:

Competitive Salary with Bonus Opportunities

• Health, Vision, and Dental Insurance

• 100% Company Match 401(k) up to 5%

• Education Assistance

• Flexible Spending