Desktop Support Specialist

Our client, a worldwide leader in the Sports and Entertainment space, has an immediate full-time (contract) opening to join their team at the Merchandising Location (HQ) in Frisco. The benefits/perks are wonderful, and there is unlimited room for growth and advancement if you join the most desirable employer in Texas

(No 3rd party/recruiter candidates will be considered for this position)

This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides support to internal staff for technology-related issues

• Manages escalation of major issues to third-party support personnel

• Performs maintenance of hardware and software on desktops and laptops

• Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications

• Experience with Microsoft Intune strongly preferred

• Assists with large hardware and software installations

• Logs new calls, updates and status changes in ServiceNow Portal

• Manages and updates documentation of standard procedures

• Other duties as assigned

• Participate in day-of-game and after-hours support rotation schedules

JOB REQUIREMENTS

• Minimum of a 4-year Bachelor's degree OR experience equivalent to an A+ certification

• Minimum 4 years previous experience in an Information Technology support position

• Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure

• Ability to work well with people in a support and training role with exceptional communication

• Ability to effectively diagnose and repair computer hardware and software problems

• Understanding of computer networking concepts

• Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications

• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results

• Display professional image and demeanor

• Ability to travel as needed

• Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington