Membership Programs Coordinator

Membership Programs Coordinator (Regular, Full-time)

Membership

Reporting to the to the Director, Membership, the Membership Programs Coordinator is responsible for overseeing the implementation of member programming, including recurring core member events (monthly after-hours gallery access, exhibition previews, curator lectures, gallery tours, films, member receptions) as well as special events, both on-site and virtual. The position is responsible for scheduling events; coordinating planning meetings; processing invoices and tracking expenses; reporting event attendance and engagement; and working closely with museum partners and vendors for marketing and executing events.

Responsibilities

• Leads the implementation of member programming, overseeing all aspects of events and communications designed to attract, engage, steward, and retain members, from recurring member programs to special events
• Oversees membership calendar dates and holds including timely updates
• Attends weekly scheduling meeting and provides membership program update to colleague departments
• Coordinates with museum staff and vendors to set-up and break-down on-site events
• Creates and distributes event flow and timeline to colleague departments
• Possesses excellent writing skills to create engaging copy highlighting exclusive member benefits, events, and other museum programming
• Collaborates with Membership Marketing team on member benefits and member programming communications.
• Works with vendors to create necessary promotional materials and campaigns while maintaining quality work.
• Collaborates with internal staff from a variety of departments, including but not limited to Graphics, Public Programming, Education, Marketing, Communications, Development, Security, Visitor Services and others
• Works closely with Visitor Services and Membership Services staff to coordinate and produce collateral/materials and training to support member events (e.g. tickets, event RSVPs)
• Liaises as needed with museum volunteers to provide support for member programming
• Supports efforts to communicate member benefits that will inspire members to visit the museum more often and take advantage of their membership
• Tracks and reports attendance, engagement and other KPIs as defined by leadership
• Performs other duties or special projects as assigned

Benefits

• The expected hourly rate for this Los Angeles, CA based position is $ $28.00 subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan.
• LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience.

Qualifications

• Bachelor's degree in Business, Communications, or Art History and/or equivalent work experience
• Minimum 3 years of programming, events, and stewardship experience, with a demonstrated knowledge of non-profit business practices, and a proven ability to provide effective, friendly, and outstanding customer service
• Must operate with a strong attention to detail using strong organizational skills with ability to collaboratively and collegially work with other departments and vendors
• Availability to work occasional nights and weekends as needed for member events.