Customer Success Manager(US-SPC)

Main Purpose of the Job

To maintain and develop relationships with existing planner customers in order to achieve a
targeted retention rate.

To ensure that Health and Safety policies and procedures are complied with at all times.

• Ensure consistent standards for processes are maintained at all times.

• To conduct yourself at all times in a professional and responsible manner and promote a good image of the company.

• Ensure good working relationships are maintained at all times.

• Attend and positively contribute to all team meetings.

• Assist in other areas of the business where deemed necessary.

• Carry out any other duties as specified by management.

KEY RESPONSIBILITIES

• Work through targeted task lists.

• Retaining orders year on year.

• To communicate professionally with customers by telephone and email.

• Updating the customer user information on the CRM system.

• Providing concise quotes for various products and following through negotiations to close.

• Meet quarterly individual and team retention targets and maximise upsell through additional opportunities/x-selling

• Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs.

• Re-build relationships with lost customers.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Supporting the customer service team outside the retention sales peak season job description

SKILLS, KNOWLEDGE & EXPERTISE

• Sales and target driven.

• Must be experienced at communicating effectively with internal and external customers at all levels

• Customer success focused and 'wanting the sale'

• Able to work in a high pressure environment, ever changing and challenging.

• Have a can-do problem solving attitude, being able to deal with all types of enquiries.

• Right first time attitude.

• Must have effective communications skills, both verbal and written.

• Excellent customer service skills in order to build lasting relationships with the customer.

• Self motivated and enthusiastic.

• Remains resilient when faced with adversity.

• Ability to work autonomously and through teams.

• Has a flexible and adaptive approach to demand and changes in the work activity.

• Must be an effective time planner with the ability to balance workloads and priorities.

• Must be PC literate to include Microsoft packages.

• Ability to apply set procedures.

• Ability to make decisions within defined role procedures.

• Accuracy and attention to detail.

Mimeo's values of Act Like an Owner, Drive Customer Success, and to Enjoy the Ride, are at the core of who we are and the decisions we make. As our employees are the most important aspect of our organization we make it a point to provide competitive benefits.

Some of our Benefits include:

Excellent medical, dental, and vision coverage for you and your family

• Competitive salary
• Generous PTO Policy
• Internal career advancement opportunities
• 401K is offered after 1 year of service

is the innovator of online managed content distribution and printing. Our global footprint and cloud based platform provide customers the simplest way to create, manage, and distribute content they rely on to do business.

The minds , makers , and innovators at Mimeo are dedicated to giving back our customers what matters most – their time. Mimeo provides the easiest, fastest, and most reliable way to manage and distribute their content. We bring our customers' content to life through print and digital formats to over 140 countries around the world.