Job Details Job Location: PARK CITY, KS 67147 Position Type: Full-Time/Part-Time Education Level: Not Specified Travel Percentage: NoneJob Summary:
The Beverage Server (non-gaming) is responsible for providing exceptional customer service by efficiently delivering beverages to guests in a friendly, timely, and professional manner. This role ensures that all guests receive high-quality service with a flair of promotional modeling while maintaining a clean and well-stocked beverage area such as a restaurant, lounge, or entertainment venue.
Essential Job Functions:
Monitor that all guests receive prompt, courteous, and knowledgeable service Oversee table maintenance, ensuring cleanliness before, during, and after service Monitor side work and sanitation checklists to meet local health code standards. Crosstrain in other departments Other duties as assigned Maintains monetary and paperwork accuracy and efficiency within department/property standards Observes activity and reports anything that is out of the ordinary Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Customer Service:
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation. Utilizes open body language, politely speaks with and assists guests as needed Observes all activity within the assigned area offering assistance to all guests Observes activity and reports anything that is out of the ordinary Ensures all guests are kept in play by providing friendly and helpful service at all interactions Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Qualifications
Qualification:
Must be at least 18 years or older and have the ability to obtain and retain a KRCG Gaming License. One year of direct customer contact experience, preferred Previous money handling experience preferred Display professionalism; excellent verbal and written communication skills Professional appearance as outlined in the Gilley's Team Member Handbook Must be able to work both independently and as a member of a team Available to work required schedule which may include nights, weekends, holidays, and overtime as needed PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Physically mobile with reasonable accommodations Must be able to respond to visual and audible cues Must be able to read, write, speak and understand English Must be able to bend, reach, kneel and grip items Must be able to walk and stand for long periods of time (8-12 hours) Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley's at any time in its sole discretion.
