IT Technician I

Job Summary: The IT Technician is responsible for assisting the IT Department in managing various computer systems, telephone systems, and network related tasks along with providing basic to intermediate support to hospital staff that utilize these systems. Duties include but are not limited to installation and maintenance of all computer hardware (pcs, thin clients and printers), installation and maintenance of telecommunications equipment (telephones and fax machines), installation and maintenance of approved hospital software applications, terminating/certifying network cables, monitoring and answering the IT Help Desk, and providing assistance to end users who submit issues through the hospital work order system.

Demonstrates Competency in the Following General Areas:

• Commits to one hundred percent (100%) patient and customer satisfaction by always exhibiting a courteous and helpful manner during interactions with others, including patients, families, visitors, physicians, co-workers and software/hardware vendors.
• Maintains a general, overall working knowledge of the department's mission thereby having the ability to provide basic service and support to others, including patients, families, visitors, physicians and co-workers. Recognizes when others are in need of assistance and consistently offers to help when own workload permits.
• Fully knowledgeable of the comprehensive Information Technology policies and procedural flow, and able to apply this knowledge to all situations.

Demonstrates Competency in the Following Primary Duties:

• Maintains overall working knowledge of system and application software thereby having the ability to provide intermediate to advanced support to end-users in a timely and courteous manner.
• Monitors IT Help Desk and IT work order system to assists users on an as-needed basis to ensure that IT hardware, software and telecommunications equipment is operating in a manner that is at or above JCMH standards. Communicates with IT Management, JCMH Department Heads and others as appropriate to update them on issues and resolution.
• Evaluate, recommend, prepare, install and maintain IT related hardware and telecommunication systems including but not limited to PCs, thin clients, laptops, printers, telephones and faxes to meet the ongoing technical needs of the JCMH administrative functions.
• Prepare, install and maintain all approved hospital IT related software applications according to PC software standards while meeting the technical needs of the JCMH administrative functions.
• Terminate and certify network cables upon direction of IT Management while coordinating with external departments as needed or when policy dictates.
• Maintain a working knowledge of the computer industry developments and trends to answer any departmental requests and/or questions.
• Maintains hospital IT and telecommunications inventory for all systems owned and operated by facility.
• Inspects devices connected to hospital network for illegal software that could be in violation of the JCMH software policy. Reports found issues to IT Management, Executive Management or other party as appropriate.
• Ability to provide reference material on topics associated with IT related hardware, software and telecommunications systems upon request.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
• Keeps Director and Assistant Director of Information Technology informed of department activities, needs and problems.
• Performs job specific duties and all other duties as assigned in a timely and accurate manner.
• Participates in Information Technology on-call rotation as scheduled.

Requirements:

Educational/Experience/Regulatory Requirements:

All Positions

• Ability to organize work, direct and set priorities, and effectively accomplish required duties with minimal or no supervision.
• Must be able to meet the public in a direct and professional manner.
• Previous work history that demonstrates steady attendance and punctuality is required.
• Intermediate level knowledge of Microsoft products required.

IT Technician I

• An Associate's Degree (or equivalent) with an emphasis in Information Systems preferred. In lieu of a degree, the candidate must possess relevant experience above and beyond the education requirements.
• One or more year's previous acceptable experience in an Information Technology or related field required.
• Basic to Intermediate working knowledge of IT related hardware and software within a TCP/IP network environment required.

IT Technician II

• An Associate's Degree (or equivalent) with an emphasis in Information Systems required. A Bachelor's Degree with an emphasis in Information Systems is preferred. In lieu of a degree, the candidate must possess relevant experience above and beyond the education requirements.
• Two or more year's previous acceptable experience in an Information Technology or related field required.
• Intermediate to advanced working knowledge of IT related hardware and software within a TCP/IP network environment.

Language Skills:

• Must be able to read & communicate effectively in English.
• Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the institution.

Physical Demands:

• Work may be stressful with regular patient contact. Must be able to meet, communicate, and work with patients and public directly, orally, and in writing.
• For physical demands of position, including vision, hearing, repetitive motion and environment, see attached description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.