Manager, Workplace Operations

Leadership & Team Management

• Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations.

• Recruit, hire, train, and coach team members using tools like Situational Leadership.

• Conduct regular staff meetings, provide feedback, and set development goals.

• Maintain and improve customer service standards through training and process improvements.

Operational Oversight

• Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services.

• Monitor and resolve service requests related to:

  • Mail services, parking, building information.

  • Conference room bookings and common area upkeep.

  • Equipment and resource inquiries.

• Support ticketing system during peak times or staff shortages.

• Participate in annual budget planning and manage invoice processing and PO requests.

Facility & Safety Management

• Ensure cleanliness and visual standards of buildings through regular inspections.

• Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc.

• Uphold safety standards and reduce risk by ensuring code compliance.

• Manage storage functions and inventory for campus items.

Vendor & Partner Collaboration

• Work with contracted vendors to maintain service quality and resolve performance issues.

• Participate in RFPs and assist with contract implementation.

• Collaborate with internal teams such as:

  • Global Events and Workplace Connections for event setup and logistics.

  • Security and Café staff for operational needs and access coordination.

Event & Emergency Support

• Act as site contact for high-profile events, ensuring proper setup and coordination.

• Provide flexibility for event coverage and schedule changes.

• Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps.

Communication & Reporting

• Maintain accurate and updated information on internal platforms (Threads, policy guides).

• Review ticket reports for coaching opportunities and process improvements.

• Provide updates and recommendations to leadership on operational performance.

• Proven ability to deliver high service levels and manage multiple responsibilities and work independently.

• Strong customer service, leadership, and communication skills.

• Ability to manage multiple priorities and work independently.

• Proficient in Microsoft Office; basic facility management knowledge with willingness to learn.

• Organized, adaptable, and calm under pressure.

• Skilled in team development and building effective partnerships.

• Experience coaching and developing direct reports.

• Flexible for after-hours work and emergencies; maintains confidentiality.

• High school diploma or GED required; college degree preferred.

• Ability to walk, stand, kneel, and lift up to 60 lbs.