Service Manager

Roto-Rooter is seeking a results-driven Service Manager to lead our team of enthusiastic, problem-solving service plumbers. This position plays a key role in optimizing technician performance, driving sales growth, and ensuring five-star service for residential and commercial customers. If you are a strong leader with a passion for sales, training, and customer service, we want to hear from you.

• Lead daily operations for plumbing and drain service teams, ensuring quality work, efficient scheduling, and timely completion.
• Meet daily with technicians to review jobs, including close rate, average ticket, options presented, and profitability.
• Manage on-call rotations, monitor overtime, approve timesheets weekly, and calculate project pay for install crews.
• Participate in manager-on-duty rotations.

• Drive service and installation sales by building a sales-oriented, high-performing team.
• Develop and implement revenue-growth strategies to meet or exceed sales targets.
• Monitor team performance and provide coaching, training, and support as needed.
• Support technicians in presenting options and maximizing opportunities on every job.

• Train, coach, and mentor technicians on technical skills, customer service, safety, and sales processes.
• Conduct counseling and administer disciplinary actions when required.
• Perform ride-alongs and field evaluations to ensure technical quality and operational efficiency.

• Ensure consistent five-star customer experiences and follow up to confirm satisfaction.
• Resolve customer issues promptly—same-day whenever possible.
• Support technicians with real-time coaching and technical guidance.

• Conduct site visits to assess workmanship and job progress.
• Inspect technician appearance, vehicle condition, equipment, and inventory.
• Ensure work meets company standards, safety guidelines, and industry regulations.

• Partner with dispatch to schedule jobs based on urgency, capabilities, and equipment needs.
• Collaborate with management to plan and implement technical and soft-skills training.
• Track KPIs and provide performance reporting to senior leadership.

• Manage inventory levels, coordinate with suppliers, and ensure equipment and vehicles are maintained.

• Minimum 2+ years of service plumbing experience with strong residential & commercial system knowledge
• Proven ability to build and lead a high-performing, sales-driven team
• Experience in sewer replacements, hydro jetting, trenchless repairs, tankless water heaters, and softening systems
• Plumbing license preferred
• ServiceTitan experience preferred
• Strong leadership, communication, and customer service skills
• Ability to prioritize, set goals, manage deadlines, and handle multiple tasks
• 3+ years of management experience in plumbing or similar service industry preferred
• High school diploma required; college degree or technical certifications are a plus

Roto-Rooter is the nation's #1 name in plumbing and drain services. Our franchise specializes in sewer repair, excavation, trenchless solutions, and emergency plumbing services — and we are rapidly expanding our underground services team.

• Multiple health and dental plans for you and your family
• 401(k) with company match
• Company truck, equipment, iPhone, iPad, and uniforms provided while on the job
• Continuous professional development and career growth support
• Outstanding local reputation and strong organizational support