Store Manager

Position Overview

The Store Manager Unassigned (SMU) is a senior leadership role at Amaranth, ideal for a professional with extensive experience in multi-store retail operations, team development, and process improvement. This position is responsible for executing our mission of providing an "outstanding experience one person at a time" while bringing advanced operational expertise to support multiple store locations.

The SMU will be primarily based in one store location, providing day-to-day leadership and oversight, while also offering operational and leadership support to other locations as needed. aiming to support stores with consistent service standards, operational excellence, and strong team guidance.

This role requires the ability to quickly assess stores' needs, identify areas for improvement, and implement solutions that enhance efficiency, compliance, and customer satisfaction. Key responsibilities include maintaining operational standards, overseeing inventory accuracy, supporting merchandising execution, ensuring health and safety compliance, and coaching store managers to achieve company goals.

The SMU plays a crucial role in this vision by combining leadership with deep technical knowledge, ensuring that every location operates at peak performance, delivers exceptional service, and contributes to long-term customer loyalty and the company's financial health.

Mission

To provide an outstanding experience every day, one person at a time.

Vision

At Amaranth we are driven to nourish the health of our community. We do this through intentional choices, natural and organic goods, and local connections.

Values

Amaranth is a values-driven organization starting with how we hire right through to how we measure our work and hold our teammates accountable. We wear our values on our sleeves, on our walls and computer backgrounds. They are:

• We serve others,
• We are welcoming,
• We are accountable,
• We value sustainability,
• We seek first to understand,

● We are solution oriented & growth focused.

Priority Accountabilities

These are the outcomes the team members are accountable for, as outlined in the accountability chart. These outcomes include but are not limited to:

● Lead, Manage & Hold Accountable (LMA): Provide guidance, build teams, and achieve results by caring personally and challenging team members directly across multiple store locations.

● Store Experience: Ensure a welcoming, clean, and organized store environment that consistently delivers exceptional customer service and aligns with Amaranth's service standards.

● Scheduling and Labour Budget: Support store managers in meeting labour hour targets, ensure appropriate scheduling for peak times, and assist in managing temporary staffing shortages while keeping overtime within allowable limits

● .Product Stocking and Rotation: Assist in maintaining discards % below target, meet produce quality standards, support back stocking and date-check tracking, and ensure consistency across supported stores.

Secondary Accountabilities

These accountabilities support the effective completion of the Priority Accountabilities:

• Health & Safety – Ensure teams are trained on and adhering to Amaranth's Health & Safety protocols in the primary location and when supporting other stores.
• Team Training – Oversee and support training programs, ensuring all team members have the skills to perform their duties successfully.
• Communication – Provide clear and timely communication to teams, store managers, and leadership, maintaining strong connections with Operations Manager, General Manager, Human Resources, Category Teams, and Accounting Teams.
• Operations Manager (OM) Walk-Throughs – Support the completion of corrective actions from OM Walk-Through Checklists in the primary store and assist with follow-up in other locations when required.

Tactical Responsibilities

These are the processes that the team member is responsible for executing:

• Ensure daily department checklists are being followed and completed in the primary location (this includes opening procedures and closing procedures from the previous day's operation) and support other locations when needed.
• Monitor and support cash and float needs for the primary store, assisting other stores when required.
• Ensure all departments have the tools and resources to move forward in daily activities and to complete duties.
• Follow up on any previous day's issues that require resolution, either directly or through coordination with store managers.
• Coordinate with department leads on the set-up and takedown of special events, promotions, and product demos across supported locations.
• Ensure contractors are greeted and provided with information to complete regular or emergency repairs; record completed work and outstanding maintenance in the logbook.
• Ensure all weekly reports are completed on schedule for analysis, supporting consistency across locations.
• Check daily timecards for accuracy to ensure employees have punched in and out correctly; assist store managers with timecard reviews when necessary.
• Approve previous week's timecards in Payworks each Monday by 12 noon when acting as the primary manager for a location.
• Demonstrate and educate staff about the Employee Handbook and any updates to store policies or procedures.
• Watch for shoplifting and other forms of till and receipt theft, providing guidance to store teams.
• Lead in handling difficult customer situations when present in a location.
• Assist or lead in rearranging product displays to better serve the stores and customer's needs.
• Collaborate with Category Managers on timelines for ordering, display, product selection criteria, and pricing for seasonal items (e.g., Christmas, Easter, Thanksgiving

Qualifications and Attributes:

• Minimum of 3 years of leadership experience in a premium grocery or drug store environment, or in high-volume/big box retail (required).
• Strong knowledge of the organic and natural foods industry.
• Ability to align with the company's mission and vision and apply it consistently across multiple store locations.
• Intermediate to advanced computer skills, with an emphasis on database and report management.
• Ability to work with a flexible attitude in a dynamic, multi-location environment.
• Proven ability to prioritize and complete projects in a timely manner while adapting to shifting store needs.
• Excellent organizational and interpersonal skills.
• Strong "retail savvy" with the ability to recognize and act on opportunities to improve store performance.
• Skilled at cultivating a collaborative, motivated, and high-performing team environment, even when stepping into new or temporary leadership situations.
• Solid understanding of profit margins, inventory management, price setting, and related operational metrics.
• Passion for creating and maintaining an atmosphere of excellence in all aspects of store operations.

Time Requirements:

● Full-time salary position averaging 40 hours/week.

● Flexible working availability, including days, evenings, weekends, and shift coverage as needed.

● Unassigned Store Managers must be available to provide support across all Amarnath locations, including occasional travel to the St. Albert location when needed.

● On-call for emergencies and alarm calls.

● Entitled to a 30-minute unpaid meal break for shifts longer than 5 consecutive hours.

Basic Physical Requirements:

● Stand, walk, bend, twist, and reach for extended periods of time.

● Utilize equipment such as mops, brooms, carts, pallet jacks, and ladders (up to 12 feet).

● Lift up to 50lbs maximum.

● Repetitive use of hands (pushing, pulling, and typing).

● Exposure to varying temperatures (cooler, freezers, outdoors)

Incentives:

● Health Spending Account after waiting period served.

● Staff Discount of 30% off all regular priced Amaranth merchandise.

● Health First Product Discount – 40% off regular prices of all Health First products.

● Staff Purchase Credit of $3.00 for each shift worked (cannot be carried over or accumulated).

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Store discount

Experience:

• Natural Grocery: 1 year (preferred)
• Retail management: 2 years (preferred)

Work Location: In person