Operations & Quality Assurance Manager

About TrophySmack

At TrophySmack, we don't just celebrate winners - we elevate the celebration. From fantasy football to sales team goals, we deliver unforgettable, customizable trophies and awards that bring smack talk to life. We're a fast-growing ecommerce brand fueled by innovation, hustle, and the drive to make every achievement unforgettable.

We move fast, make things happen, and have fun doing it. If you're energized by solving operational puzzles and making systems run smoother than ever, you'll love what we're building.

About the Role

We're looking for an Operations & Quality Assurance Manager to take ownership of the systems, people, and processes that keep our products flowing from order to doorstep- flawlessly . This is a high-impact role responsible for reducing corporate losses tied to errors, packaging, shipping, and inventory inefficiencies, directly improving our COGS and customer experience.

You'll lead the charge in making sure every order is accurate, every package is dialed in, and every link in the chain - from production to shipping - runs smoothly.

What You'll Own

• Quality Assurance Oversight: Ensure all customer orders are accurate and complete before they hit production and shipping. Prevent costly mistakes, rework, or missed deadlines.
• Packaging Operations:Manage all packaging needs, inventory, and vendor relationships. Maintain standards for packaging quality and cost while ensuring timely supply. Own vendor relationships.
• Inventory & Supply Management: Monitor inventory levels, flag shortages, and prevent out-of-stock situations. Lead the effort to maintain optimal stock levels across SKUs and categories.
• Shipping & Fulfillment Workflow: Oversee day-to-day Solutions Production and Shipping teams to ensure efficient throughput, minimized errors, and fast turnarounds.
• Staffing Coordination: Manage Instaworkers and seasonal staffing plans. Ensure we're always adequately resourced - especially during peak periods.
• Loss Prevention & Cost Control: Collaborate across teams to identify, resolve, and prevent operational inefficiencies that impact product margin and drive up costs.

What You Bring

• 3+ years of experience in operations, fulfillment, or logistics - ideally in an ecommerce or DTC environment
• Strong background in quality control, inventory management, or packaging
• Excellent organizational skills and the ability to build structure in fast-paced settings
• Experience managing vendors and temporary labor
• A proactive mindset - you're always looking to improve systems, not just maintain them
• Bonus: experience with Shopify, ShipStation, or warehouse management tools

Perks of Working at TrophySmack

• Fun, high-energy culture with a stocked kitchen and game room
• Flexible PTO and paid holidays
• Health, dental, and vision insurance
• Work with a passionate team that's building something bold and different
• Get in early on a high-growth brand with a strong, collaborative culture

Ready to run the playbook that keeps our fulfillment game elite? Apply now and bring your operational excellence to the team that never stops winning.

Job Type: Full-time

Pay: $55, $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person