Customer Care Coordinator

Position Overview

Bug Bully Pest Control is growing—and we're looking for a motivated, detail-oriented Customer Care Specialist to join our team This is a dual-role position that blends creative marketing tasks with efficient scheduling support. You'll play a key part in helping us grow our brand, keep our operations running smoothly, and deliver a top-tier customer experience. *Pest Control and/or FieldRoutes experience is a plus*

This role is perfect for someone who's organized, proactive, and excited about helping a small, local business thrive.

Key Responsibilities

• Answer customer calls and schedule service visits
• Manage and update social media platforms and website content
• Track marketing performance and provide reports/insights
• Coordinate with vendors for marketing materials and events
• Build partnerships with local businesses and community organizations
• Help generate leads through smart, targeted marketing strategies

Scheduling Duties

• Answer incoming calls and respond to online service inquiries with professionalism and care
• Schedule and confirm service appointments for new and existing customers
• Optimize daily technician routes for efficiency and timeliness
• Communicate appointment details clearly to both customers and team members
• Adjust schedules for cancellations or last-minute changes
• Keep accurate customer and service records in our CRM system

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's in Marketing, Communications, or Business preferred)
• 1–2 years of experience in marketing, customer service, or scheduling (service industry experience is a plus)
• Strong written and verbal communication skills
• Proficient with Microsoft Office and familiar with basic digital marketing tools
• Experience with CRM or scheduling software (ServiceTitan, Housecall Pro, etc.) is a plus
• Detail-oriented with strong multitasking skills
• Friendly, team-oriented, and proactive attitude

Benefits

• Competitive hourly pay based on experience
• Paid time off and holidays
• Health benefits (for qualifying employees)
• Opportunities for growth and advancement
• Supportive, family-oriented company culture

Our Core Values

Think Smart, Move Fast
People First, Always
Own the Outcome

How to Apply

Please send your resume and a brief cover letter to (). We're excited to meet someone who's ready to roll up their sleeves, support our mission, and help us grow

Job Type: Full-time

Pay: $50, $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person