Resident Services Coordinator

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

The Resident Services Coordinator provides support and referral services to a population of residents in subsidized multifamily properties. They will monitor the residents' living conditions, the needs, and the services they are receiving. The Resident Service Coordinator will coordinate programs and services to help residents maintain and improve their quality of life and track their impact and effectiveness.

RESPONSIBILITIES:

• Work collaboratively with residents to survey their interests in programming and related activities.

• Host quarterly meetings with residents.

• Develop an outcomes-based work plan for the community.

• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.

• Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events.

• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health.

• Help facilitate voter registration drives.

• Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes.

• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications.

• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.

• Provide crisis intervention support.

• Provide fundraising support for grants, special events, and campaigns.

• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.

• Develop and execute or facilitate family development and parenting events for all populations.

• Work closely with management and as a conduit with at risk households to prevent eviction for non-