Executive Housekeeper

Executive Housekeeper – Holiday Inn & Suites (Rantoul, IL)Position Summary

Holiday Inn & Suites in Rantoul, IL is seeking a highly organized, detail-oriented, and service-driven Executive Housekeeper to lead our housekeeping department. This leadership role oversees all housekeeping operations, ensuring exceptional cleanliness, guest satisfaction, and brand compliance. The ideal candidate has strong team-building skills, a passion for hospitality, and the ability to maintain a well-run, efficient housekeeping operation.

Key ResponsibilitiesDepartment Leadership

• Manage, train, mentor, and schedule housekeeping and laundry staff.
• Assign daily tasks, inspect completed work, and uphold IHG cleanliness and safety standards.
• Conduct regular team meetings and performance evaluations.

Operations Management

• Oversee daily housekeeping operations including guest rooms, public areas, back-of-house spaces, and laundry services.
• Implement and manage cleaning procedures, quality checks, and productivity standards.
• Maintain accurate room status and coordinate closely with the front desk, maintenance, and management teams.

Quality Control

• Perform regular inspections of guest rooms, suites, hallways, and common areas to ensure cleanliness and presentation meet Holiday Inn brand standards.
• Address deficiencies promptly and ensure corrective actions are completed.

Inventory & Budget Management

• Manage supply ordering, inventory levels, and cost controls for cleaning products, linens, and equipment.
• Monitor and maintain responsible use of supplies to remain within budget.

Training & Compliance

• Train new hires on cleaning procedures, equipment use, safety protocols, and guest service expectations.
• Ensure compliance with OSHA regulations, IHG brand standards, and hotel safety procedures.
• Maintain secure storage and proper handling of chemicals and equipment.

Guest Interaction & Service

• Respond promptly and professionally to guest requests, complaints, and special accommodations.
• Work closely with the Guest Services team to support a smooth and exceptional guest experience.

Qualifications

• Previous experience as an Executive Housekeeper or Assistant Housekeeper in a hotel environment required.
• Strong leadership, communication, and organizational skills.
• Thorough understanding of cleaning systems, housekeeping procedures, and safety standards.
• Ability to manage a diverse team and maintain a positive work environment.
• Ability to lift up to 30–40 lbs., stand/walk for extended periods, and perform physical housekeeping duties as needed.
• Flexibility to work weekends, holidays, and varying shifts based on business demands.

Preferred Skills

• Experience with IHG properties or similar hotel brands.
• Familiarity with hotel PMS/housekeeping systems (e.g., Opera, HotSOS).
• Bilingual (English/Spanish) is a plus.

Work Environment

This leadership role requires a balance of administrative responsibilities and hands-on involvement in housekeeping operations. A strong focus on guest satisfaction, team development, and brand consistency is essential.

How to Apply

Candidates may apply in person at Holiday Inn & Suites – Rantoul, IL

Pay: From $17.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person