Technical Operations Analyst II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

As a Tech Support Analyst , you will be working with our customers and vendors to resolve technical issues with ATM's (Automated Teller Machines) at every level. This role is essential to the overall goal on improving productivity of our ATM's.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide technical phone support to customers, vendors, distributors, and ISO's.
• Provide technical support to our internal customers utilizing internal systems.
• Create technical documentation or instructions that clearly convey a technical process that can be used by customers, vendors, and internal operations.
• Act as a liaison between technical support, operations, ATM engineering, and Cardtronics' EFT.
• Provide intermediate communications support (LAN, Dial, CDMA).
• Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner.
• Provide efficient productivity and superior quality service while working in a fast paced environment.
• Maintain detailed records of daily interactions with customers, including contact handling and follow up.

SYSTEMS INVOLVED:

• FiServ Device Manager
• Postilion
• CORE
• Oracle
• Microsoft Office
• Crosstec 
• Service Now

EDUCATION, EXPERIENCE & REQUIREMENTS:

• Associates Degree or relevant work experience preferred.
• Bachelors degree or technical certifications a plus
• 2+ years of experience in the ATM or POS field preferred, but not required
• 2+ years of customer service experience required
• Solid independent decision-making skills.
• Must possess strong problem solving skills.
• Excellent organizational and time management skills.
• Working knowledge of Windows 7/10 operating systems. Proficient in MS Outlook, Word and Excel.
• Ability to type a minimum of 50 wpm.
• Bilingual proficiency in Spanish, a plus.
• Must be able to successfully pass all applicable background and drug screening tests.
• Able to participate in a weekend shift rotation as defined by predetermined schedule.
• Must have excellent communication skills, both written and oral.
• Experience with Postilion from a client support perspective is preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.