Programs Manager

Why join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don't take our word for it. The external "Great Place To Work" survey found that

• The USO is a Certified Great Place to Work
• 96% feel good about the ways we contribute to the community.
• 94% are proud to tell others they work here.
• 92% feel their work has special meaning this is not "just a job."
• 91% feel that when you join the company, you are made to feel welcome.
• 92% feel people here are treated fairly regardless of their race.
• 88% feel people here are treated fairly regardless of their gender.

The Programs Manager is responsible for developing, managing and measuring the effectiveness of new and existing USO programs and partnerships that serve the needs of America's service members and their families.

Principal Duties and Responsibilities (*Essential Duties)

• Manage full-cycle program/event management process for assigned projects, including but not limited to ensuring that goals are clearly established and documented, recruiting for program participants, defining success, tracking outcomes, coordinating program/event promotion and publicity, on-site leadership and coordination as well as financial and inventory tracking and reporting, procurement compliance and timely after-action reporting.*
• As directed by USO Programs leadership, develop improve and maintain working relationships with current and potential partners and key stakeholders to generate support for assigned programs.*
• Serve as staff liaison between internal USO staff and key stakeholders involved in planning, coordination, implementation and management of assigned programs. Foster collaboration to maximize program reach and impact.*
• Measure and evaluate success of existing programs against well-defined, specific measurement goals. Identify gaps and recommend new programs and/or program elements to maintain and support growth of assigned area.*
• Provide guidance and direction related to assigned programs/projects to Field Operations staff.
• Track program and service costs.
• Other duties as assigned.

Job Specifications
- minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.

• Bachelor's Degree in business or related field.
• 5+ years progressively responsible work experience in a program/project management role. Relevant experience in a charity, not-for-profit, military, multicultural and/or global organization preferred.
• General understanding of outcomes-based measurement, survey techniques and trend analysis.
• Willingness to perform work in a non-traditional work environment (i.e. warehouse).
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to nurture, manage and influence external military and civilian partner and/or vendor relationships.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
• Must be a strong advocate of the USO's mission.

Details

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that's not enough to convince you, here are some
direct quotes from employees

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.