Customer Care Associate

Sales / Direct Customer Success

8000 Marina Blvd #300, Brisbane, CA 94005, Verenigde Staten

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Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth.

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Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers

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  Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement- .
  Handle a volume of administrative customer requests with speed and accuracy- .
  Provide clear customer guidance to help maximize their experience of the Odoo product- .
  Maintain excellent communication and customer satisfaction throughout all interactions- .
  Consistently meet performance metrics related to work ethic and task resolution- .
  Utilize tools and processes to manage tasks efficiently in a fast-paced environment- .
  Collaborate with internal teams to escalate and resolve more complex cases as necessary- .
  Develop in-depth expertise in Odoo software to provide knowledgeable and effective support- .
  Distribute educational materials and resources to assist customers with self-service options- .
  Actively document and share insights to improve internal workflows and enhance customer experience- .

Bachelor's degree preferred or equivalent combination of education and experience

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  Spanish fluency (professional or native/bilingual- )
  Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency- .
  Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments- .
  Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings- .

Experience in customer support,