Assistant Store Manager

Position Summary

As a strong leader and role model exemplifying the company's core values, the Assistant Store Manager will champion The Webster's initiatives, vision, and attract, retain, and develop top talent. The ASM is a critical leadership partner – a "co-pilot" to the Store Manager. You will partner with the SM to create a highly productive environment in which the customer service experience is a priority, employees are able to perform extremely well and excel; and the business thrives. The ASM is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customers

Essential Duties & Responsibilities

Leadership

• Motivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core values
• Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
• Lead productive weekly leadership meetings that align with and drive the business strategy
• Drive For Results
• Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for management teams and associates, ensuring goals reflect store business plans
• Train and develop team on business acumen to drive business performance
• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Manage the controllable components of the P&L to achieve all store financial and expense targets

Customer Service

• Ensure all members of staff provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing their client database
• Resolve all client issues and complaints quickly and effectively
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
• Train ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandise

Operations

• Ensure cash control and register procedures are properly followed including