Business Operations Associate

WTW's Americas Insurance Consulting and Technology (ICT) Business, part of the Global Risk & Broking Division, is expanding its Practice Management & Business Operations. We are looking for a high-energy, tech-first Associate to support the Americas business. 

As Business Operations Associate, you will be both the coach and the player – designing, implementing, and optimizing the tools and processes that keep our professionals performing at championship levels. In this role you will orchestrate connections across Client Development, Proposals+, Client Services, Executive Services, Sales, Tech, and Practice Management to ensure operational alignment that enables scale. As ICT Americas grows, this role will evolve – offering opportunities to help shape new processes and operational frameworks. 

About the role

• Partner with operations teams to identify areas for process and data improvement, design solutions, implement and champion the change. 

• Design, implement and optimize SOPs and workflows, ensuring every step of business operation processes are consistent, efficient, and compliant. Driving efficiency, scalability, and growth. 

• Drive data accuracy and insights across sales, service, billing, invoices, and colleague utilization — identifying discrepancies and implementing corrective measures.

• Uphold data governance and system standards to ensure consistency, reliability, and trust across all revenue and operations data. Creating seamless data flow and visibility cross-enterprise.

• Support the planning, coordination, and execution of enterprise initiatives to support corporate objectives and operational excellence. Includes performance review initiatives.

• Partner with practice leaders, consultants and sellers, ensuring smooth training, and ongoing operational engagement and translations of business goals into scalable system capabilities.

• Champion automation, AI, and process simplification to reduce manual work and accelerate outcomes across the ICT Americas organization.

• Support the administration and operationalization of Excellence Programs from training to implementation and compliance.

• Ad hoc projects that support the effective and efficient operations of ICT Americas. 

• Remote position supporting colleagues in the Americas Time Zone with occasional need to support global projects. 

• Position reports to Strategy Execution Lead for ICT Americas.

About You

• Hands-on implementation experience; proven record of executing complex projects.

• Influencing, relationship-building, and stakeholder alignment skills across a matrixed organization.

• Exceptional written and verbal communication, with executive-ready presentation and advisory skills.

• Collaborative, decisive, and accountable; adept at managing multiple priorities with high integrity and sound judgment.

• Skilled at building SOPs, workflows, and scalable operational frameworks that support growth and efficiency. 

• Technology-first orientation and eager to adopt modern technology. 

• Self-starter that works well in a team and independently. 

• Ability to multi-task and stay organized while working on a variety of different projects & managing team members within a fast-paced environment.

• Strong observation, analytical, numerical reasoning, business acumen, and leadership skills.

• Ability to adapt to fast-paced, high pressure, and changing environments.

• Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams.