Club Manager

SUMMARY DESCRIPTION

The Club Manager is responsible for overseeing all aspects of club operations, with a dedicated focus on maintaining exceptional cleanliness standards to provide every member with a safe, welcoming, and spotless environment. This role demonstrates a genuine passion for supporting members on their individual fitness journeys, inspiring both staff and members alike. The Club Manager is committed to exemplary leadership, financial performance, and member satisfaction, while ensuring strict adherence to Planet Fitness brand standards. Through these efforts, the Club Manager guarantees an exceptional "Judgement Free Zone" experience, fostering a supportive atmosphere where every member and team member feels empowered and motivated to achieve their goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.

Leadership & Team Management

• Recruit, train, and develop high-performing team members who are passionate about maintaining high cleanliness standards and a welcoming environment.
• Create and maintain a positive, motivated, and team-oriented work environment.
• Lead by example in delivering exceptional customer service and professionalism.
• Conduct regular staff meetings, performance evaluations, and coaching sessions and provide continuous performance feedback.
• Cross train Assistant Manager in the General Manager responsibilities to ensure continuity of management as well as provide growth management growth opportunities.
• Handle employee concerns, manage disciplinary actions and process terminations as needed

Operations & Facility Management

• Oversee all daily operations, including timely opening/closing procedures
• Monitor staff scheduling to ensure full shift coverage. Cover any shift as needed.
• Carefully review staff timecards and submit accurate weekly payroll on Monday morning
• Monitor and manage payroll hours, expenses, and inventory levels.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Ensure overall safety of employees, members and club property.
• Ensure the club is clean, safe, and maintained to Planet Fitness standards at all times.
• Report and follow up on equipment issues and coordinate repairs and/or preventative maintenance as needed.
• Perform all front desk functions as needed.

Member Experience & Customer Service

• Promote and maintain the "Judgement Free Zone" philosophy in every interaction.
• Create and maintain a welcoming member first atmosphere; ensure staff delivers consistent and exceptional customer service.
• Ensure staff follow superior customer service guidelines.
• Champion a culture of cleanliness by setting high standards, ensuring consistent execution, and holding teams accountable for maintaining a safe and professional environment.
• Conduct regular club audits to ensure club standards are optimal.
• Resolve member concerns quickly and professionally.
• Support a positive, motivating, and inclusive club atmosphere.
• Maintain a strong presence on the club floor to engage with members and monitor staff performance.

Sales & Financial Performance

• Achieve and exceed monthly membership sales, retention, and revenue goals.
• Support local marketing efforts to attract and retain members.
• Ensure accurate and timely reporting as directed by management.
• Manage marketing efforts; ensure staff are aware and trained on all current Planet Fitness marketing promotions
• Authorize expenditures and refunds.

Required:

• Must be 18 years of age or older.
• Must be able to work onsite, this is not a remote position
• Proven customer service and leadership skills
• Experience as a Planet Fitness Assistant Manager (highly recommended)
• Exceptional leadership, coaching and communication skills.
• Energetic, enthusiastic, and hard-working with a passion for helping others to succeed.
• Professional, respectful, and solutions-oriented in member and employee interactions
• Strong organizational and problem-solving abilities.
• Must be able to attend occasional off-site meetings
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.All General Managers must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search within first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• All Utah locations are subject to E-Verify.
• This position requires employee to work on-site.

Preferred:

• Proficiency with Microsoft Office and basic computer skills
• Prior experience working in a club fitness setting
• High School Diploma or Equivalent

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.

Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.

Vision and Hearing: Normal vision and hearing, with or without correction.
The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions

Why you should join Planet Fitness?

• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work alongside an amazing group of talented, dynamic professionals

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: Right to Work Poster: