Enterprise Support Analyst

• Performing in-depth analysis and support troubleshooting activity for issues related to system processes and interfaces;
• Responding to Help Desk inquiries relating to business applications to determine root causes and provide resolutions;
• Logging, analyzing testing, documenting and resolving business application issues and provide users with recommended solutions that are consistent with department business processes;
• Working in conjunction with third party support as well as internal technical resources, corporate departments and other municipalities to resolve issues, improve processes and achieve best practices;
• Facilitating the migration of data/configuration amongst multiple databases;
• Assisting in the development, deployment and maintenance of interfaces to aid departments in meeting specific business requirements and achieve best practices;
• Configuration and maintenance of role-base security and reporting trees and ensuring confidentiality of Payroll, HR, Financial, Violent/Dangerous People and Animal data;
• Flow charting business/system processes, preparing, creating, and maintaining security profiles, setting up workflow for users;
• Researching, recommending, coordinating and testing new/existing business application functionality and business processes to Department User Groups;
• Managing and assisting with project activities including performing analysis, gathering requirements, and outlining business rules in a timely basis;
• Developing, analysing and maintaining design documents, policies and procedures for business applications;
• Administering, designing and delivering business application training to end users at all levels of the Corporation;
• Working with identified individuals (Super Users) to provide advanced training on specific system processes;
• Developing agendas, scheduling, and chairing business application User Group meetings;
• Attending business application Governance and Managers meetings to represent department user group initiatives and provide input and recommendations on scheduling projects, upgrades, and applying patches/bundles.
• Will perform Occupational Health & Safety duties as outlined in the Corporation's Health and Safety Program.
• Will perform other related duties as required.

• Must have a four (4) year post-secondary diploma from a Community College in Business Administration or Computer Technology/Science or Ontario Ministry of Education equivalencies;
• Must have a minimum of three (3) years of direct experience as a primary support resource for an Enterprise Resource Planning (ERP) application (e.g., PeopleSoft, SAP, JD Edwards, Amanda, etc.), including responsibility for system troubleshooting, configuration, workflow/security administration, issue resolution, and coordination with technical teams;
• Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current, valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver's abstract as a condition of employment;
• Must have extensive knowledge and working experience with personal computers (hardware, software and applications);
• Must possess strong problem solving skills;
• Must be able to deal calmly and professionally with users;
• Must be able to interpret a complicated problem/solution and explain it in non-technical terms;
• Must have good written and verbal communication skills;
• Must have the ability to train users;
• Amanda and or PeopleSoft functional experience is a definite asset;
• Technical background and an understanding of relational databases is a definite asset.

• The physical demands analysis associated with this job indicates a sedentary level of work.

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.