Automobile Telephone Claims Representative

What You'll Do:

Operating with the utmost good faith and the customer's interests in mind, the Automobile Telephone Claims Representative II will directly investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices of the Company. They must have knowledge in automobile insurance. Using remote investigation techniques, the Automobile Telephone Claims Representative II will gather details of insurance claims, secure statements, review estimates, negotiate settlements and work closely with both customers and service providers to bring claims to resolution.

The individual will analyze coverage and determine eligibility, and inform customers and brokers of the findings both verbally and in writing. They identify risks requiring underwriting reviews and notify underwriting accordingly. The Automobile Telephone Claims Representative II will focus primarily on automobile physical damage losses or minor accident benefits.

Responsibilities:

Requirements:

• Candidates must reside in Canada and be authorized to work in Canada.
• Minimum of one-year experience in the insurance industry, service industry or transferable technical position (construction, automobile repair, agriculture is desirable).
• Demonstrated skills with Microsoft Suite (Word, Excel, Outlook, Teams).
• Prior experience with Guidewire Suite an asset.
• High School diploma required.
• Post secondary education (business, agriculture, or insurance) preferred.
• CIP or willingness to work towards designation required.